Norman Piette

**Designer - Showroom**

**Purpose of the job**

Supporting the Showroom Manager and working within the team to promote, design and sell products. Is driven with a passion for what they do and works in a professional & calm manner.

**Type of job**
- Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers
- Assisting with the day-to-day operations in the Showroom department both over the phone and in person
- Greeting customers and offering assistance, recommending products, offers and referring to experts
- Interpreting and translating customer needs into CAD drawing and detailed quotations
- Researching and deciding on materials and product sourcing & setting costs according to customer budgets
- Working closely with team members, customers, architects, and contractors
- Researching and following industry changes, evolutions, and best practices
- Ensuring excellent customers service levels are always achieved, on a day to day basis, in person and over the phone, building long term relationships
- Handling and resolving basic complaints
- Producing quotations and CAD drawings in a timely manner
- Following up on customer quotations, documents progress and what has been won and lost
- Processing orders and working with other departments to schedule delivery and redelivery
- Researching required information using available resources to keep knowledge current with trends
- Ensuring procedures included within the Group Health & Safety Policy are always adhered to
- Escalating critical issues to management and other duties as assigned
- Products, supplier and procedure training will be given** Essential skills & knowledge**
- Design, sales, and customer service experience
- Ability to multi-task, prioritise and work well under pressure
- Commercial awareness
- Excellent verbal, written communication and listening skills
- Ability to work within a team
- Works in a professional manner
- Proficiency in Microsoft Office and design software

**Professional jobs**
- Organised with a high level of accuracy and attention to detail
- Maintain customer confidentiality
- Familiarity of customer service practices
- Product knowledge

**Exclusivity**
- Work within a team
- 39 hours per week
- Saturday attendance required, alternative day to be taken off during the week in exchange

**Location of the job**
- Guernsey

**Status of the job**
- Designer

**Reporting responsibilities**
- Reports to Showroom Manager

**Motivation**
- Competitive pay, holiday allowance, employee assistance program & healthcare