Parking Charges Appeals Officer

2 weeks ago


London, United Kingdom Tempting Recruitment Full time

**Exciting Career Opportunity**:Parking Charges Appeals Officer for the **Parking and Lighting Team, North West London**
- **Are you a dynamic and skilled professional ready to make a significant impact as a PCN Appeals Officer within a progressive local authority?**:

- **If so, an outstanding opportunity awaits you**

***
**About Us**:
At Tempting Recruitment, we take pride in connecting great talent with exciting opportunities. Our client, a leading council, is renowned for its empowering work culture and meaningful initiatives.

**The Position**:
The duties you will be performing as part of your role:

- Respond to representations, appeals, and statutory correspondence regarding parking and traffic Penalty Charge Notices.
- Make decisions on upholding or cancelling Penalty Charge Notices according to council policy and legislative processes.
- Assist in managing debt recovery processes while maintaining high service standards.
- Demonstrate proficiency in word processing systems for processing parking appeals.
- Possess a thorough understanding of traffic and parking legislation to assess and decide on appeals.
- Prepare appeal papers and represent the council at Appeal Court Hearings when necessary.
- Prepare evidence for legal actions in the County Court.
- Administer the Debt Recovery process within legal constraints and policies.
- Respond to enquiries, service requests, and complaints professionally and within corporate timescales.
- Record formal appeals and prepare case summaries for the independent Parking Adjudicator.
- Manage a databank of standard paragraphs for efficient customer response.
- Provide advice on parking and traffic enforcement issues via telephone and written communication.
- Offer information and advice on relevant legislation, parking strategy, and facilities.
- Assist in procuring high-quality service provision and monitor delivery.
- Promote effective liaison with authorities, public bodies, and contractors.
- Actively participate in team activities and promote unit’s initiatives.

**About You**:
To be successful in this role, you should possess the following qualifications and skills:

- Experience working in a parking back office, specifically processing representations, ideally with a focus on contravention code 53, School Street.
- In-depth and current knowledge of decriminalised parking and moving traffic legislative controls, along with enforcement requirements and processes.
- Strong numeracy, literacy, and grammatical accuracy skills.
- A relevant qualification in parking Notice Processing, such as WAMITAB Level 3 or City & Guilds Level 3, is required to qualify for the higher grade.
- Previous experience processing high volumes of correspondence, particularly in parking or traffic representations and appeals.
- Track record of meeting targets for both qualitative and quantitative performance.
- Significant experience in notice processing post-qualification attainment.
- Proven ability to assess formal parking or moving traffic representations, make case decisions, and effectively communicate the rationale behind those decisions.
- Possess interpersonal skills to handle disagreement and conflict constructively, professionally, and safely.
- Demonstrated commitment to reflecting and promoting the organization's values through personal actions and behaviours, including strong work attendance, appropriate attire, and a professional approach.

**Contract Duration: Until May 2024** (likely extension)

**Rate**:£23 per Hour (Umbrella)

**Commencement Date**: February 2024

**Work Hours**:37 Hours, Monday - Friday / 8:30 am - 4:30 pm

**How to Apply**:



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