**Dunelm **have a unique opportunity for an organised, passionate and pro-active individual to join one of the UK’s most exciting online retailers, where you will have the opportunity to grow and progress with the company.

We are looking for someone with a flair for Customer Service and who is able to approach their role with energy and enthusiasm.

**The role is 40 hours per week,Tuesday - Saturday**

**Responsibilities**:

- Correct planning of routes using a computer based planning system
- Respond to Customer Service queries on a daily basis
- Update driver’s hours, holiday, and sickness onto the appropriate records.
- Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
- Understand and adhere to company and site health and safety rules
- Ensure all accident forms are completed actioned and filed correctly.
- Work according to the Safe Systems of Work (SSOW) at all times.
- To open up & lock up the depot as and when required
- Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness

**Competencies**:

- Mature approach, pragmatic, tenacious with attention to detail.
- Dedicated to getting the job done but able to have ‘fun’ as well.
- Assertive, can do, makes things happen attitude.
- Passionate and creative thinker, able to translate to pragmatic solutions.
- Flexible and adaptable to evolving business needs
- Able to multi-task.
- Hard working / flexible.
- Quicker thinker - challenge and change process
- Ability to learn and push yourself to progress with the company
- Basic knowledge and understanding of a computer

**Education & Experience Requirements**:

- GCSEs or equivalent in Mathematics and English.