Head of Customer Care

3 weeks ago

Cambridge, United Kingdom Bellway Full time

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Eastern Counties Division, located in Cambridge is looking to recruit a Head of Customer Care to join the Division’s Customer Care team.

**The Role**

This role reports of the Division’s Construction Director.

Principal accountabilities of the role include:

- Efficiently and effectively improve and be responsible for Customer Care within the Division
- Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
- Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
- Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
- Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
- Ensure cost control is monitored for any works that are carried out
- Attend NHBC Resolutions and bring learning/feedback back to the workplace
- Act as the first point of call out on emergency situations from Safeguard

**Experience, Qualifications and Skills**

**Experience**
- Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
- Previous experience of managing, motivating and supporting a team of staff

**Qualifications and Training**
- GCSE Maths and English - Grade 4+ (or equivalent)

**Skills and Aptitude**
- Effective listening skills
- Excellent planning and organisational skills
- Good administration skills
- Able to work to deadlines
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Excellent interpersonal skills, with the ability to communicate effectively at all levels
- Committed to diversity and inclusion

**The Role and Working Conditions**
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office

**In return we can offer you**:

- Competitive salary
- Competitive car allowance
- Optional salary sacrifice car scheme
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance

  • Head of Customer Care

    7 days ago

    Cambridge, United Kingdom Knightwood Associates Ltd Full time

    **Head of Customer Care / Customer Care Manager** We are currently recruiting for a Head of Customer Care to join our client, a 5* house builder, as part of their division based in Cambridgeshire. This role would be well suited to someone who has done the role previously and is after a new challenge or a senior manager looking to take the next step in...

  • Head Chef

    2 weeks ago

    Cambridge, United Kingdom Athena Care Homes (UK) Limited Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House. About the homes: At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north...

  • Head Chef

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Athena Care Homes (UK) Limited Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House. About the homes: At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north...

  • Head Chef

    2 weeks ago

    Cambridge, United Kingdom Athena Care Homes (UK) Limited Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House.About the homes:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.At Langdon House and Alex Wood House we pride ourselves on our family-feel,...

  • Head Chef

    2 weeks ago

    Cambridge, United Kingdom Athena Care Homes (UK) Limited Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House.About the homes:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.At Langdon House and Alex Wood House we pride ourselves on our family-feel,...

  • Head Chef

    3 weeks ago

    Cambridge, United Kingdom Athena Care Homes (UK) LIMITED Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House.About the homes:At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north eastern...

  • Head Chef

    2 weeks ago

    Cambridge, United Kingdom Athena Care Homes (UK) LIMITED Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House.About the homes:At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north eastern...

  • Customer Care Administrator

    4 weeks ago

    Cambridge, United Kingdom Knightwood Associates Full time

    We are currently recruiting for a Customer Care Administrator to join our client, a 5* house builder based in Cambridgeshire. The role would be working within the busy Customer Care department supporting the team with writing reports, chasing up subcontractors and occasionally answering phones. The successful individual will be confident with using...

  • Head Chef

    1 week ago

    Cambridge, East Anglia, United Kingdom Athena Care Homes Full time

    We are seeking an experienced Head Chef to support one of our Care Homes in the Cambridge area Langdon House & Alex Wood House. We are seeking a Head Chef per home.Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.About the homes: AtLangdon HouseandAlex Wood Housewe pride ourselves on...

  • Head of East Region

    4 weeks ago

    Cambridge, United Kingdom North of England Commissioning Support Full time

    NECS Consultancy offers bespoke management consultancy expertise to a range of clients across health and social care, and we are recruiting a Head of our East region to join our consultancy team. As part of our Consultancy Senior Management Team, you will be responsible for both the delivering complex high-quality consultancy services, as well as leading...

  • Pa to The Head of Department and Departmental

    4 weeks ago

    Cambridge, United Kingdom University of Cambridge Full time

    People are at the heart of everything we do at Pathology, so why not join our professional services team as our PA to the Head of Department and Departmental Administrator and start supporting excellence in research and education. We can offer a welcoming work environment where you can feel valued, encouraged to develop, and supported to achieve your full...

  • Head Chef

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Athena Care Homes (UK) LIMITED Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House. About the homes: At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north...

  • Head Chef In Training

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Athena Care Homes (UK) Limited Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House. At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.

  • Head of Department Executive Assistant

    4 weeks ago

    Cambridge, United Kingdom University of Cambridge Full time

    We are looking for a first-rate organiser and proactive Executive Assistant to fill this key, strategic role within the Head of Department's office providing administrative support to the Head of Department's team. The role provides day-to-day administrative support to the Head of Department, and any Deputy Heads. This includes being the first point of...

  • Head Chef

    2 weeks ago

    Cambridge, United Kingdom CareerBliss Full time

    We are seeking 2 experienced Head Chefs to support our 2 Care Homes in the Cambridge area Langdon House & Alex Wood House.About the homes:At Langdon House and Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.Both homes are based within a mile of each other on the north eastern...

  • Head of Books

    6 days ago

    Cambridge, United Kingdom Royal Society of Chemistry Full time

    **Head of Books** Location: Cambridge **Salary**: £65,062 - £72,178 per annum plus benefits Position Type:18-month fixed term contract Full-Time Closing Date: 23/07/2023 The Royal Society of Chemistry is looking for an engaging and successful academic book publishing professional to lead our books programme on a full-time, 18-month fixed term contract...

  • Divisional Head of Workforce

    4 weeks ago

    Cambridge, United Kingdom Cambridge University Hospitals NHS Foundation Trust Full time

    The Trust has a fabulous opportunity for an exceptionally talented, passionate, person centred HR professional to join our driven workforce team in providing a high quality HR service to a clinical division and divisional management team - supporting and advising on change management and OD initiatives, complex and sensitive employee relations and workforce...

  • Personal Assistant and Administrator, Head of

    4 weeks ago

    Cambridge, United Kingdom University of Cambridge Full time

    An exciting opportunity has arisen within the Department of Zoology at the University of Cambridge. We are looking for an enthusiastic and skilled PA and administrator in the Head of Department Office to join our friendly and supportive administration team. Zoology is home to a thriving community of researchers, students, staff, and visitors. Members of the...

  • Chef

    7 days ago

    Cambridge, United Kingdom Porthaven Care Homes Full time

    Barley Manor Care Home, Station Road, Great Shelford, Cambridge, Cambridgeshire, CB22 5LT About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As Head Chef, you will manage the...

  • Chef

    3 weeks ago

    Cambridge, United Kingdom Porthaven Care Homes Full time

    Barley Manor Care Home, Station Road, Great Shelford, Cambridge, Cambridgeshire, CB22 5LT About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As Head Chef, you will manage the...