IT Support Engineer

3 weeks ago


Woolston, United Kingdom SCS Technologies Ltd Full time

Due to the recent growth of the business, a new role for an 2nd/3rd Line IT Support Engineer has opened, to assist our current customers and prepare for the future.

**IT Support Engineer (2nd/3rd Line)
Warrington, WA1**
- **£25,000 - £32,000 per annum**:

- **Full Time, Permanent**:

- **Must have minimum 3 years’ experience**:

- **Strong communication and English skills essential**

**Please Note: Applicants must be authorised to work in the UK**

**About the role**

Typically, the role will manage the technical support issues working alongside the Technical Manager and Service Desk.

Some of the duties will include (but not exhaustive):

- Report and track faults via a ticketing system
- Internal IT infrastructure support for office and remote users
- Provide remote support for customers, diagnosis, and resolution
- Provide weekly reports to key customers as requested
- Deployment of content onto customer networks
- Pre configuration of equipment prior to going to a customer site
- Ensure that customers are always kept up to date
- Provide pre-sales technical support

**The standard hours are 37.5 Hours on a rota 8:00 - 16:30 and 09:00-17:30**

**You will be a member of the on-call team providing technical support at evenings and weekends with an additional payment**

**What you’ll need**

You must be proactive, self-motivated, hands on, have a can-do attitude and have a willingness to learn and get involved.

Previous IT Helpdesk experience of working with both customers and engineers on site is essential.

You will have high levels of customer service and an ability to positively deal with high-pressure situations when they occur.

Strong communication skills, including fluency in English are essential.

**Essential technical skills required**
- Knowledge of Windows Server and Desktop operating systems.
- Good working knowledge of Networking and Network security
- DHCP, DNS, VLANS, Wi-Fi
- PC diagnostic skills
- Knowledge of Microsoft 365/Teams/SharePoint/Linux
- MDM - Samsung Knox and Microsoft Intune
- LED Screens, LED Control systems (Novastar) and AV knowledge preferred
- Teams and VC knowledge an advantage
- Sage/HTML5/PHP/mySQL is an advantage

**The company**

Over the past 30 years SCS has evolved into the one of the UK’s leading installation and maintenance companies providing pioneering technologies, systems and services to private and public sector companies.

**Benefits**
- Holidays are 22 days plus bank holidays
- Auto enrolment pension
- Sick pay is paid for 5 days per annum after the 1st year of employment. SSP is paid before and after 5 days
- Career progression
- £25K - £32K with overtime

**You must be eligible to work in the UK. No agencies please.**

SCS are an equal opportunities employer.

Other suitable skills and experience includes It Helpdesk, second line support, third line support, IT support, IT Helpdesk Technician, Helpdesk operator, second line helpdesk support



  • Woolston, Hampshire, United Kingdom Major Talent Full time

    Major Recruitment is currently seeking Nuclear Mechanical Design Engineers at all levels to join our prestigious client on numerous long-term projects, expected to last over 10 years. Our client, a leading well-known supplier to the UK's nuclear industry and a global presence, is offering exceptional opportunities across the entire nuclear life cycle.Day to...


  • Woolston, Hampshire, United Kingdom Major Talent Full time

    Major Recruitment is currently seeking Nuclear Mechanical Design Engineers at all levels to join our prestigious client on numerous long-term projects, expected to last over 10 years. Our client, a leading well-known supplier to the UK's nuclear industry and a global presence, is offering exceptional opportunities across the entire nuclear life cycle.Day to...

  • Proposals Engineer

    3 weeks ago


    Woolston, Hampshire, United Kingdom METALIS ENGINEERING RECRUITMENT LIMITED Full time

    Job Role: Proposals Engineer Location: Warrington Shift: Days Only Salary: 35, ,000 Per Annum (DOE)Metalis is working in partnership with a specialist manufacturing company in Warrington who are looking to hire a Proposals Engineer on a permanent contract.Job Duties:Providing engineering technical advice for fabricated filtration systemsLiaising with Sales...

  • Proposals Engineer

    3 weeks ago


    Woolston, Hampshire, United Kingdom METALIS ENGINEERING RECRUITMENT LIMITED Full time

    Job Role: Proposals Engineer Location: Warrington Shift: Days Only Salary: 35, ,000 Per Annum (DOE)Metalis is working in partnership with a specialist manufacturing company in Warrington who are looking to hire a Proposals Engineer on a permanent contract.Job Duties:Providing engineering technical advice for fabricated filtration systemsLiaising with Sales...


  • Woolston, United Kingdom Matchtech Full time

    My Client is recruiting for a Principal Electrical Engineer in the Water Sector The successful candidate will be involved in the whole project life cycle from optioneering through to detailed design and installation. You will also be involved with feasibility studies, site surveys and investigations.As an experienced EICA Engineer, you will hold...


  • Woolston, United Kingdom Carbon 60 Full time

    Senior Digitalisation Engineer Location: Warrington Our client, who are a leading engineering and maintenance provider based in Warrington, are looking for a Senior Digitalisation Engineer to join their team on a permanent basis. Main Responsibilities Drive and support the strategic development of individual sites and functions within the business through...


  • Woolston, United Kingdom AVD Appoint Ltd Full time

    Senior Control Systems Engineer - Warrington - up to 60,000 + Benefits - Ref 1607I am currently recruiting for a Senior Control Systems Engineer to work for a key client of mine based in Warrington. Salary up to 60,000.The company's mission is the pursuit of engineering solutions that transform industries and enhance the efficiency of companies across the...


  • Woolston, United Kingdom Penguin Recruitment Full time

    Job Title: Geo-environmental Engineer Location: WarringtonSalary: 28-35,000 (depending on experience) One of the Uk's top ground engineering consultancies are looking for a geo-environmental engineer to join a talented team of geotechnical and geo-environmental consultants, to work on exciting and technically challenging contaminated land projects. This is...


  • Woolston, United Kingdom Wireless CCTV Full time

    Field Service Engineer Location: Warrington Salary: £24k to 28k Depending on experience Eager to join a company prioritising employee development and progression? At Wireless CCTV, we value our team as our strongest assets and are committed to supporting long-lasting careers. If you have an interest in maintaining CCTV systems, thrive in a fieldwork...


  • Woolston, Hampshire, United Kingdom Calibre Search Full time

    Senior Civil Design Engineers (Water) Warrington, Cheshire. 45, ,000 We are currently in the market to recruit multiple Senior Civil Design Engineers (Water), ideally with wastewater networks and/or clean water networks experience, for a variety of major long-term water industry frameworks across the UK. In addition to a range of long-term programmes across...


  • Woolston, United Kingdom KPI Recruiting Full time

    Do you have a good knowledge of the Engineering Sector? Enjoy building and maintaining positive relationships and have previous recruitment experience?If this sounds like you then, KPI Recruiting have the perfect opportunity for you!This exciting position is based in our Warrington Office, working within our Engineering team as a Recruitment Consultant.What...


  • Woolston, United Kingdom KPI Recruiting Full time

    Do you have a good knowledge of the Engineering Sector? Enjoy building and maintaining positive relationships and have previous recruitment experience?If this sounds like you then, KPI Recruiting have the perfect opportunity for you!This exciting position is based in our Warrington Office, working within our Engineering team as a Recruitment Consultant.What...


  • Woolston, Hampshire, United Kingdom Major Talent Full time

    Major Recruitment is currently seeking Nuclear EC&I Engineers at all levels to join our prestigious client on numerous long-term projects, expected to last over 10 years. Our client, a leading well-known supplier to the UK's nuclear industry and a global presence, is offering exceptional opportunities across the entire nuclear life cycle.Your role as a...

  • Nuclear EC&I Engineers

    2 months ago


    Woolston, Hampshire, United Kingdom Major Talent Full time

    Major Recruitment is currently seeking Nuclear EC&I Engineers at all levels to join our prestigious client on numerous long-term projects, expected to last over 10 years. Our client, a leading well-known supplier to the UK's nuclear industry and a global presence, is offering exceptional opportunities across the entire nuclear life cycle.Your role as a...


  • Woolston, Hampshire, United Kingdom CV Technical Full time

    ELECTRICAL MULTI-SKILLED MAINTENANCE ENGINEER WARRINGTON DAYS ONLY (8AM - 4.30PM) 49, ,000 + UP TO 6% BONUS + UP TO 10% PENSION We are looking for a motivated Electrical Multi-skilled Maintenance Engineer to join a market leading food manufacturing company. Reporting directly to the engineering manager you will be a key member in ensuring the production...


  • Woolston, Hampshire, United Kingdom CV Technical Full time

    ELECTRICAL MULTI-SKILLED MAINTENANCE ENGINEER WARRINGTON DAYS ONLY (8AM - 4.30PM) 49, ,000 + UP TO 6% BONUS + UP TO 10% PENSION We are looking for a motivated Electrical Multi-skilled Maintenance Engineer to join a market leading food manufacturing company. Reporting directly to the engineering manager you will be a key member in ensuring the production...


  • Woolston, United Kingdom Forward Assist Recruitment Full time

    Field Service Engineer required to cover Warrington, Liverpool and ther west side of Manchester, vehicle provided Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK s most demanding security environments. They succeed where their knowledge, experience and deep technical expertise is most...


  • Woolston, United Kingdom Hays Technology Full time

    Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story!As our End User Computing Engineer you will be responsible for;-Managing and maintaining the Server and Citrix environment, including all aspects of...


  • Woolston, United Kingdom Hays Technology Full time

    Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story!As our End User Computing Engineer you will be responsible for;-Managing and maintaining the Server and Citrix environment, including all aspects of...


  • Woolston, United Kingdom Arcas Technology Ltd Full time

    Arcas Technology is partnered with a leading Financial Services company based in Warrington who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. My client are seeking a technically minded individual with strong experience in managing virtualised environments, particularly VMWare/ESXi platforms, and...