Client & Customer Services Administrator

5 months ago


Stokenchurch, United Kingdom Aitchison Raffety Full time

**About Us**:
Aitchison Raffety is a multi-service national property consultancy which operates from a number of UK offices with over 100 professionals. We provide the full range of property services and advise large corporate businesses, developers, investors, lenders, local authorities and a sizeable number of occupier types.

We are looking for an experienced **Administrator **to be the first point of contact for all client / tenant / potential customers. Take responsibility for providing best in class service and support to all externally and internally. Provide support to the property managers, dealing with standard property management actions as required. In providing support allow the property managers to dedicate more time in business development activity. Review and streamline processes and implement change. Provide high quality administration support for Property Management team.

We are looking for someone who is able to work 30-37.5 hours across 5 days a week. Minimum 2 days a week at our Stokenchurch Office and the rest can be hybrid.

**Key Accountabilities**:

- Liaise closely with and provide support for the property managers and accounts teams.
- Lead on all s13 rent reviews (market analysis and administration)
- Ensure QUBE is effective and up to date e.g. storing and maintaining the quality of data storage and document manager within QUBE. Manage and administer template letters and reports on Qube.
- Proactively handle all AST lease renewal administration including liaison with external agents
- Ensure H&S letters are issued to tenants in a timely and effective way and documentation stored.
- Raise invoices from the company for surveyors’ fees.
- Managing handover process and onboarding of new management instructions.
- Ensure all administration for new tenants is dealt will effectively.
- Work with H&S Coordinator to organise risk surveys and other statutory compliance assessments and manage risk reduction.
- Be responsible for managing the various helpdesk and to be primary day contact for incoming minor reactive maintenance matters.
- Liaise with utility brokers and manage renewals. Manage utilities for new instructions.

**Qualifications & Experience**:

- Administration excellence
- Evidence of process improvement and on the job learning
- Experience of Property sector ideal
- Strong IT and systems skills
- Process focused and able to run improvement projects.

**Company Benefits**:

- Employee-Owned Business
- Healthcare cash plan from day 1 via Medicash
- 27 days holiday
- 1 paid day off for your birthday and 1 paid volunteer day
- Gym Discounts, up to 55% off Cinema Tickets, Shopping E-Cards, Travel Savings and much more via Medicash Extras
- 24/7 Access to Virtual GP
- Employee Referral Bonus from £1000 up to £5000*
- As an In Investor in People (Silver) we offer support with qualifications and opportunities for learning and development
- Great work life balance - flexible working hours, hybrid, and remote working, whichever works best for you

**Job Types**: Full-time, Part-time

**Salary**: £24,000.00-£28,500.00 per year

Expected hours: 30 - 37.5 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 2 years (preferred)

Ability to Commute:

- Stokenchurch (required)

Work Location: Hybrid remote in Stokenchurch



  • Stokenchurch, United Kingdom Bucks and Berks Recruitment Full time

    **JOB SUMMARY**: Permanent Stokenchurch, Buckinghamshire - Posted 3 hours ago - Salary: £24000 - £27000 per annum + plus bonuses- REF: 54322Our client, a leader in their industry based in Stokenchurch, is looking for a customer focused individual to join their team. Reporting to the Sales Operation Manager, you will be responsible for providing...


  • Stokenchurch, United Kingdom CV-Library Full time

    Job Opportunity: Customer Support Executive 🌟 Are you a customer-focused individual with administrative experience in a sales environment? 🤔 Do you possess excellent communication skills and the ability to provide outstanding support to customers? 📞💼 We are currently seeking a dedicated Customer Support Executive to join our...

  • Home Administrator

    5 months ago


    Stokenchurch, United Kingdom Porthaven Care Homes Full time

    Chiltern Grange Care Home Chiltern Grange provides expert 24-hour residential, nursing, dementia and respite care to up to 75 elderly residents. The home offers restaurants, a hair salon, library, orangery, leisure and wellness room and private dining room. The home is within easy rich of nearby towns Marlow, High Wycombe and Hazlemere. **About the...


  • Stokenchurch, Buckinghamshire, United Kingdom Tesco Full time

    About Our StoreTesco is a leading retail company committed to serving our customers better every day. We are looking for a motivated Team Member to join our store team and contribute to our mission.Job Summary:This is an exciting opportunity to join our store team as a Customer Service Representative. The successful candidate will be responsible for...


  • Stokenchurch, United Kingdom Bucks and Berks Recruitment Full time

    **JOB SUMMARY**: - Full Time, Permanent- Office based- Stokenchurch, Buckinghamshire- Salary: £25000 - £27000 per annum- REF: 189Our client, a global leader in their industry, is looking to recruit a highly organised Customer service Executive to join their team This role focuses on processing customer orders, responding to customer requests effectively,...

  • Customer Team Member

    5 months ago


    Stokenchurch, United Kingdom Coop Full time

    **Customer Team Member** - Location: 312 Main Road, Walters Ash, High Wycombe, HP14 4TH- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Porting Agent

    6 months ago


    Stokenchurch, United Kingdom E.J. Churchill Shooting Ground Full time

    E.J. Churchill are looking to recruit a new Sporting Agent to join our reputable and award-winning business based in High Wycombe, Buckinghamshire. Experience in the shooting industry is desirable, along with commercial & business acumen, enjoys working in a fast-paced environment and thrives being a team player and who has a keen eye for detail! A full,...


  • Stokenchurch, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a growing financial planning firm in Stokenchurch who are looking to recruit a Paraplanner due to company growth. The position will be suitable for someone who has a minimum of 3 years of background in Paraplanning, and working towards or at Diploma Level 4 Qualified. It is essential that candidates demonstrate a strong...


  • Stokenchurch, Buckinghamshire, United Kingdom Blakemore Recruitment Full time

    This is an exciting opportunity to join our growing financial planning firm in Stokenchurch as a skilled Paraplanner. The successful candidate will have a minimum of 3 years of background in Paraplanning, and working towards or at Diploma Level 4 Qualified. They will be responsible for providing technical support and ensuring all client files are compliant...

  • Senior Paraplanner

    2 weeks ago


    Stokenchurch, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a growing financial planning firm in Stokenchurch who are looking to recruit a Senior Paraplanner due to company growth. The position will be suitable to someone who has a good working background in Paraplanning, and either Chartered, working towards Chartered, or at Diploma Level 4 Qualified with at least 5...


  • Stokenchurch, Buckinghamshire, United Kingdom Blakemore Recruitment Full time

    We are recruiting for a Paraplanner to join our team at Blakemore Recruitment in Stokenchurch. This is an excellent opportunity to progress your career in a well-respected company that offers fantastic additional benefits.The successful candidate will have a minimum of 3 years of background in Paraplanning, and working towards or at Diploma Level 4...


  • Stokenchurch, Buckinghamshire, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a financial planning firm in the UK who are looking to recruit a Paraplanning Specialist due to company growth. This is an excellent opportunity for the right candidate to progress their career in a well-established company.The position will be suitable to someone who has a good working background in Paraplanning, and either...


  • Stokenchurch, United Kingdom CV-Library Full time

    Head of Industrial Inspection Services Location: Nationwide – Hybrid Package: Up to £75k per annum, Including Bonus & Car Allowance, DOE Contract: Full time, Permanent Benefits: 25 days annual leave plus BH’s, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, 5% Pension contribution, Death in service benefit,...

  • Data Officer

    4 weeks ago


    Stokenchurch, United Kingdom CV-Library Full time

    Data Officer Contract type: Permanent Location: Stokenchurch Hours: 37.5 hrs per week Salary: £25,032 - £28,371 per annum About us Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique...


  • Stokenchurch, United Kingdom The Barking Barbers Full time

    An excellent opportunity to join a growing business striving to offer the highest standards of customer service possible through professionalism and pet care. We are looking for a dedicated and passionate individual to join our team as a level 2 dog grooming apprentice. As part of a close team, you will have the opportunity to work with and be guided by the...


  • Stokenchurch, United Kingdom CV-Library Full time

    Inside Sales Representative – Sustainability Services Location: Hybrid with Minimum of one day a week in our Stokenchurch office or as the business requires Salary: £24K – £28K + 20% Bonus Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health...

  • Tesco Colleague

    3 days ago


    Stokenchurch, Buckinghamshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a talented Customer Service Representative to join our team at Tesco. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:To serve customers with passion and pride, giving great natural serviceKnowledgeable about...

  • Graduate Sales Trainee

    5 months ago


    Stokenchurch, United Kingdom Ecowater Systems Limited Full time

    Ecowater Systems Limited Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. For our UK Entity (Ecowater Systems UK), we...


  • Stokenchurch, Buckinghamshire, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a skilled Paraplanner to join our financial planning firm in Stokenchurch. As a key member of the team, you will play a vital role in providing technical support and ensuring the smooth running of client files.The ideal candidate will have a minimum of 3 years of background in Paraplanning, and working towards or at Diploma...

  • Sales Associate

    4 weeks ago


    Stokenchurch, Buckinghamshire, United Kingdom TJX Companies, Inc. Full time

    About the RoleWe're looking for a positive and enthusiastic Sales Associate to join our team at TJX Europe. As a Sales Associate, you'll be an ambassador for our business, providing excellent customer service and creating a treasure hunt experience for our customers.Your ResponsibilitiesProvide exceptional customer service, answering questions and helping...