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Client Liaison Complaints Quality Adviser
1 week ago
Our client is a global wealth firm looking for a Client Liaison Complaints Quality Adviser. This is a wonderful chance to join a great team, with a raft of experience to learn from.
**Key Responsibilities of the Job**:
- Provide accurate and effective support to the Client Liaison division in its handling of complaints.
- Act as quality gatekeeper, by carrying out quality checks on non-complex complaint investigations.
- Act as a point of contact for other team members to discuss complaint findings and outcomes.
- Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner.
**Requirements of the Job**:
- Experience of regulated complaint handling within the financial services industry.
- Experience of acting in a Quality Assurance role preferred
- Excellent communication skills, both verbal and written, and the ability to make appropriate, equitable and pragmatic decisions while clearly documenting reasoning and action required.
- Excellent attention to detail.
- PC Literate - including Excel, Word, Outlook.
- CII Level 3 Certificate in Financial Services (or equivalent)
**Job Types**: Full-time, Permanent
**Salary**: £40,000.00-£42,000.00 per year
**Benefits**:
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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