Night Porter

4 weeks ago

Eastbourne, United Kingdom Best Western York House Hotel Eastbourne Full time

**What does the Job look like?**

Currently we require a night porter to cover the below shifts on a weekly basis:
5 shifts a week, 37.5 hours per week.

As Night Porter, you must be confident to work alone and autonomously. Offer night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out. A Night Porter contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner

Demonstrate a high level of customer service at all times

Clean public areas and restaurant during the night as directed by the Late Duty Manager

Clean any function rooms as directed by the Late Duty Manager

Collect room service/ breakfast cards

Serve Drinks in the bar & Rooms Service orders.

Complete fire walks, and, in case of an emergency

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Complete the Night Audit process.

Attend appropriate training courses, when required, and assist with the Night Team new procedures / policies.

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Follow company brand standards

Assist other departments, as necessary.

Other tasks maybe required which are not listed above.

**A bit about us**

Castlewood Hotels has 3 Hotels in it’s portfolio and is a growing group. It has developed these hotels so the emphasis is on ensuring each guest experience exceeds expectations which encourages repeat business.

At the Best Western York House Hotel Eastbourne we have a history of great service with a great presence online on TripAdvisor and other social media which we are constantly aiming to improve further. Working for Castlewood Hotels means you get the best of both worlds - working for a world leading brand with Brand standards and consistency but also you can be assured you will not be lost in the company. Or just another numberWe pride ourselves on individuality and we expect the same of our Team, We don’t want Robots we want people with real personality which will positively drive Customer Service in every way.

**The right fit for the role.**

A Night Porter working for Castlewood Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Passion for delivering great customer service at all times
- Comfortable with working nights
- Confident with being able to work alone as this role is predominantly lone working
- Attention to detail - looking at things from a guest perspective in important
- Confident with IT systems / processes - full training will be given on the IT systems.
- Presentable at all times
- Good team work ethic is crucial to success

**Salary**: £23,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Eastbourne, BN22 7AP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Nights: 1 year (preferred)
- Hotel: 1 year (preferred)

Work Location: In person

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