Bodyshop Estimator

**About Us**

South Eastern Bodyshop have been supplying first-class professional accident repairs to the fleet customer and individual car and van owners. Specialising in the accident repairs to cars, light commercials, and accessible buses we are now able to offer the same service to vehicle owners of 7.5-tonne vehicles.

Our friendly, professional, and committed team at South Eastern Bodyshop have an abundance of experience as our customer base at present have come to expect. Our fleet customers boast a range of different local authorities, vehicle rental companies, accessible bus fleets, building maintenance companies and NHS trusts.

**About the Role**

We are currently looking for an efficient full-time Audatex Estimator to work on our onsite Bodyshop. As a skilled Estimator in vehicle damage assessments, you will be providing all Customers with competitive repair quotes whilst maximising profitability for the Bodyshop. Using your outstanding communication and inter-personal skills, you will continually develop business and sales by ensuring that new and existing Customers visiting or interacting with our you and/or our Bodyshop are provided with an excellent service experience.

**Duties to include**
- Maintaining regular communication with customers, suppliers, and internal Bodyshop team to ensure all parties are updated on work orders.
- Ensuring accurate estimation, monitoring and review of all Bodyshop tasks, ensuring the most cost-effective methods and practices are employed.
- Ensuring service and repairs are carried out to the highest quality standards, achieving total customer satisfaction.
- Liaising with customers to arrange the booking in and scheduling of all repairs.
- Ensuring a prompt, professional and courteous response to all internal and external customer enquiries.
- Preparing job cards and parts orders along with a host of other administrative duties.
- Ensuring all administrative functions within the Bodyshop department are carried out in accordance with company policies.
- Updating the communication log on the Management Systems, CAPS Knowledge System, Audatex Estimating System and Auto Flow Body Management Systems.
- Providing progress reports, when required and maintain accurate files.
- Processing payments or insurance excesses when required.
- Providing the details of the work that is to be carried out.

**Desirable Requirements**
- Experience using the Autoflow Bodyshop Management System.
- ATA qualification or NVQ Level III Version
- Fully skilled and experience with Automotive Technician Accreditation qualifications

**Essential Requirements**
- Experience in working in a Bodyshop or Accident Repair Centre
- Continuously working to a high standard to meet customer’s needs.
- Ability to use computer devices and software for day-to-day operation.
- Experience in using the Audatex system

**About you**
- You will need to be highly motivated and an enthusiastic individual
- The successful applicant will have excellent communication skills and be computer literate
- Customer focused with a friendly proactive approach.
- Excellent organisation skills with attention to detail
- Able to build good working relationships is pivotal, as you will be liaising with customers, suppliers, and insurance companies.

**Job Types**: Full-time, Permanent

**Salary**: £45,000.00-£48,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Bodyshop or Accident Repair Centre Estimator: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location