Senior Client Service Coordinator

1 month ago

Chippenham, United Kingdom Vysiion Full time

**Vysiion**

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.

Overall purpose of the job:

- To be on the frontline of the customer service team. Providing full range of customer service duties, Sales quoting, Sales order processing, Support renewals, Logistics, Invoicing, RMA processing.

Key responsibilities for this job:

- Prepare project schedules with milestones and due dates utilizing project management tools
- Plan and coordinate project work with team members to keep workflow on track
- Communicate with customers on status of project works/sales orders
- Adhere to budgets by monitoring costs keeping accurate financial records
- Attend customer meetings as required
- Work with customers on contract uplifts and renewals
- Provide regular reporting on customer service sales and deliverables
- Respond efficiently to customer enquiries and complaints
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Identify areas for customer service improvement
- Maintain high level of customer satisfaction
- Provide full range of customer service duties
Sales quoting
Sales order processing
Support renewals
Logistics
Invoicing
RMA processing
- Training of junior staff

Knowledge and experience required:

- Successful track record in customer service/project coordination and operational delivery 3+
years
- 'A' level/Degree or equivalent
- Experience of customer service/project coordination techniques, practices and principles
- Strong financial acumen with experience in financial record keeping, reporting and
budgeting
- Experience using financial accounting system
- Good communication and interpersonal skills Strong organization and multi-tasking skills
- Excellent analytical and problem-solving skills
- Time management skills with the ability to meet deadlines

**Our People**

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

  • Senior Client Service Coordinator

    2 weeks ago

    Chippenham, United Kingdom Exponential-e Full time

    **Senior Client Service Coordinator** **Location**: Chippenham SN15 1GG **Salary**: £28,000 -£30,000 dependant on experience and certifications **Hours**: 37.5 per week, Monday - Friday 9:00am - 5:30pm Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector...

  • Client Service Coordinator

    2 weeks ago

    Chippenham, United Kingdom Old Mill Full time

    We are looking for a Client Service Coordinator to join our Complex Commercial Team in Chippenham. As a Client Service Coordinator, you will be an integral part of our team and a key point of contact for our valued clients, strengthening client relationships and service quality. With you deadlines are met, standards are kept and communications are flawless....

  • Client Service Coordinator

    3 weeks ago

    Chippenham, United Kingdom Exponential-e Full time

    **Client Service Coordinator** **Location**: Chippenham SN15 1GG **Salary**: £25,000 -£30,000 plus Company Benefits **Hours**: 37.5 per week, Monday - Friday 9:00am - 5:30pm Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central...

  • Client Service Coordinator

    2 weeks ago

    Chippenham, United Kingdom Old Mill Full time

    We are looking for a Client Service Coordinator to join our Complex Commercial Team in Chippenham. As a Client Service Coordinator, you will be an integral part of our team and a key point of contact for our valued clients, strengthening client relationships and service quality. With you deadlines are met, standards are kept and communications are flawless....

  • Senior Artwork Coordinator

    3 weeks ago

    Chippenham, United Kingdom Alliance Pharma Full time

    We are a leading international healthcare business of inter-connected people and brands with a global range of products delivering outstanding value. From its origins in the UK over 20 years ago, Alliance has grown to become a significant international healthcare group. We employ over 250 people, located in nine offices around the globe. Our international...

  • SHEQ Manager

    4 weeks ago

    Chippenham, United Kingdom Client 1 Full time

    SHEQ ManagerChippenham£45,000-£50,000 + Bonus + Progression + Development + Private Healthcare + Death in Service + Pension + Holiday DaysAre you a SHEQ Manager who is looking for a new role where you will have long-term job security and be able to further progress your career into more senior positions?On offer is an excellent opportunity for an...

  • Engineering Projects Coordinator

    3 weeks ago

    Chippenham, United Kingdom Pertemps Bristol Industrial Full time

    Engineering Projects Coordinator required within an engineering company based in Chippenham, SN15. The role will support the delivery of Factory Digitalisation projects. - £15 - £18 per hour PAYE, depending on experience - Umbrella contractors also welcome - Monday - Friday 07.30 - 15.30 - Free parking on site or a short walk from Chippenham station -...

  • Finance Coordinator

    2 weeks ago

    Chippenham, United Kingdom Reed Accountancy Full time

    **Are you looking for a new job within a businesswho cares about your career, wellbeing and development?**Yes **Are you a qualified or part qualified AAT or qualified by experience?** Yes **Then this may be the job for you!** We are currently recruiting for an experienced **Finance Coordinator** to provide centralised invoicing for Finance whilst managing...

  • Sales Coordinator

    8 hours ago

    Chippenham, United Kingdom Niche Recruitment Ltd Full time

    Are you a dynamic and experienced Sales Coordinator ready to make a significant impact in a fast-growing company? Our Wiltshire-based client is seeking a dedicated professional to manage customer orders from initial enquiry to confirmed order, ensuring seamless coordination and exceptional service. A varied and newly created role, this is a full-time...

  • Client Account Manager

    1 month ago

    Chippenham, United Kingdom Evoke Staffing Ltd Full time

    Client Account ManagerSwindon£28,000 pa - £33,000 pa plus company benefitsEvoke Staffing are working with a specialist management company who require a Client Account Manager to coordinate and manage Client requirements accordingly and accurately.This is an exciting position for a great company who work with many large corporations as well as small...

  • Service Deliver Coordinator

    3 weeks ago

    Chippenham, United Kingdom airbus Full time

    Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC and DV Security ClearanceTRAVEL REQUIRED: OccasionalLOCATION: Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, WiltshireTYPE: Full timeWHAT'S IN IT FOR YOUFinancial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing...

  • Project Coordinator

    2 weeks ago

    Chippenham, United Kingdom Sanderson Recruitment Plc Full time

    **PROJECT COORDINATOR OPPORTUNITY - HYBRID WORKING - WILTSHIRE - 35K - YOUR CHANCE TO JOIN AN AWARD WINNING SOFTWARE SUPPLIER!** **Bristol, England** Are you a Project Coordinator/Project Support/PMO Analyst looking for the next step in their career? Are you wanting progression into a Project Manager role? If so, we would love to hear from you! Our client...

  • Export Coordinator

    2 weeks ago

    Chippenham, United Kingdom Page Personnel Full time

    Immediately-Available, Hybrid Role - Excellent Company Benefits and Permanent Potential **About Our Client**: This organisation is a leading player in the Life Science industry and boasts a sizeable, forward-thinking workforce. With a strong focus on research and development, this company prides itself on delivering innovative solutions that make a...

  • Export Coordinator

    2 weeks ago

    Chippenham, United Kingdom Page Personnel Full time

    Immediately-Available, Hybrid Role - Excellent Company Benefits and Permanent Potential **About Our Client**: This organisation is a leading player in the Life Science industry and boasts a sizeable, forward-thinking workforce. With a strong focus on research and development, this company prides itself on delivering innovative solutions that make a...

  • Senior Administrative Officer. Chippenham

    1 month ago

    Chippenham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 305061**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Export Coordinator

    2 weeks ago

    Chippenham, United Kingdom Page Personnel - UK Full time

    Immediately-Available, Hybrid Role - Excellent Company Benefits and Permanent Potential **About Our Client**: This organisation is a leading player in the Life Science industry and boasts a sizeable, forward-thinking workforce. With a strong focus on research and development, this company prides itself on delivering innovative solutions that make a...

  • Project Coordinator

    5 days ago

    Chippenham, United Kingdom BMR Solutions Ltd Full time

    Project Co-ordinator Chippenham £22.00 to £24.00 Per Hour DOE + Holidays + Pension Ongoing Contract basis Monday to Friday The role would suit an experienced Project Leader, from a manufacturing or engineering background, with a proven record of planning and delivering projects on time and to budget. Applicants will have experience managing project...

  • Project Coordinator

    3 weeks ago

    Chippenham, United Kingdom Trapeze Group Limited Full time

    Job Summary: We are looking for a highly motivated and organized individual to join our team as a Project Coordinator in the UK. In this role, you will assist project managers in planning, executing, and closing projects across different industries. **Job Description**: Location: Chippenham / Hybrid Title: Project Coordinator Trapeze Group is a leading...

  • Finance Coordinator

    5 days ago

    Chippenham, United Kingdom Wincanton Full time

    **Overview** Wincanton is recruiting for a Finance Coordinator to provide centralised invoicing for Finance whilst managing the relationships with Finance Business Partners. Senior Management and central teams. This position offers a hybrid-working set-up, working in our Chippenham Head Office on Tuesday and Wednesday with the remainder of the week working...

  • Service Deliver Coordinator

    3 weeks ago

    Chippenham, Wiltshire, United Kingdom Airbus Full time

    Service Deliver Coordinator page is loaded Service Deliver Coordinator Apply locations Chippenham Area time type Full time posted on Posted Yesterday job requisition id JR10249811 Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC and DV Security Clearance TRAVEL REQUIRED: Occasional LOCATION: Hybrid Working (Typically 3 days in the...