Housing Manager

2 weeks ago


Durham, United Kingdom Home Group Full time

**Housing Manager**
Durham
6 months Fixed Term, Full Time (37.5 hpw)
Salary circa £26,000 pa (pro rata), negotiable dependent on skills and experience
Plus, Great Benefits
- **Empowering customers to live rewarding and happy lives. That’s when it hits home.**
We have a fabulous job opportunity for you to join our awesome team on a fixed term basis as our Housing Manager. Your job, in a nutshell, is to make our customers happy
It’s not just about providing our customers with a home, it’s also about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time), we make them easier to dealwith. We work closely with our colleagues to make sure that where our customers need support, we help them to live their best lives.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour, but it’s so much more than that. As our Housing Manager, you’ll be responsible for carrying out generic Housing Management activities working collaborativelywith other stakeholders to ensure we provide our customers with a safe place to live and achieve our performance targets.
You’ll also signpost our customers to our varied access channels within the customer service centre, improving their access to our range of services.
**About you**
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers.
You demonstrate effective relationship, negotiation and conflict resolution skills and are able to self-manage and prioritise.
Have experience and understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
...



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