Eye Unit Administrator

2 months ago


Cranbrook, United Kingdom Benenden Group Full time

**About us**

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and ACSA accreditation for anaesthetics.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

**About the role**
- Implement high standards of customer service including booking of appointments, admission dates and providing a warm and welcoming environment to patients and visitors, following strict departmental standard operating procedures.
- Undertake a wide range of administrative duties linking in with other key areas to ensure smooth running of the department in accordance with all policies, procedures, and guidelines
- Advise patients with general enquiries immediately and effectively, and understanding where more complex queries should be directed to.
- Demonstrate a good understanding of the delivery of Key Performance Indicators relevant to access and treatment targets

**Skills and Experience Required**
- Excellent customer-centred approach
- Previous relevant experience
- Customer care qualification or willingness to work towards
- Relevant experience within a healthcare/customer centred environment
- Proven ability to undertake multiple tasks under pressure
- Methodical and well organised with a high level of attention to detail
- Demonstrates team working ethos
- Effective verbal and written communication using tact, discretion, and diplomacy

**Benefits Include**
- Competitive salaries
- 27 days Annual Leave plus Bank Holidays
- Defined contribution pension scheme with employer contribution up to 10%
- Membership to Benenden Health which offers a wide range of benefits, discounts and activities
- Excellent Life Assurance benefit
- Free parking
- Subsidised eye tests
- Free Flu vaccinations
- Subsidised on site Restaurant

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.

**Closing Date**:10th August

Claire Coupe - Resourcing Officer will then be in touch to discuss further.

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital Trust, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice



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