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Service Desk Analyst

2 months ago

Poole, United Kingdom RNLI Full time

**Service Desk Analyst**
Poole, Dorset
Salary £27,101 to £31,883 (dependent on experience)
**About Us**
Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems supportall of our activities, and that RNLI IT&S team is able to support all our users, volunteers and supporters.
**About the role**
We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services such as Office365, video conferencing and IT end user hardware and software includingmobile telephony. The team works from 0745 to 1800 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members
This role will be focusing on providing support for our hardware equipment provision and service requests. This will include hardware configuration for new starters, break/fix replacements, fulfilling service requests for software installs and supplying ITperipherals.
**About you**
We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.
As much as we are an IT function requiring technical skill and knowledge, our priority is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.
**Safeguarding**
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment orexploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of therole. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
**Diversity at the RNLI**
Other organisations may call this role 1st Line Service Desk Analyst, 2nd Line Service Desk Analyst, IT Help Desk Analyst, or IT Support Analyst.

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