Medical Receptionist

**Porch Surgery - Part-time Medical Receptionist**

**Job Summary**

Hours: Part-time post 19.5 hours per week

Tuesday 9:00 am - 18:30 pm

Thursday 09:30 am - 17:30 pm

Friday 13:30 - 17:30 pm

**Salary**: Starting at £11.44 per hour

Start date: Immediately

Permanent contract

Five weeks annual leave per year plus public holidays

Excellent NHS pension scheme

Free staff parking

Refreshments during shift

**Main responsibilities**:
Duties are varied and require a commitment to excellent patient service, effective organisational skills, accurate keyboard and written skills. The successful applicant will also need to be confident in assisting the public and professionals. Full training will be provided.

**Reception duties**
- Ensure reception and waiting areas are kept clean and tidy, ensuring any damage is reported
- Respond to all queries and requests for assistance from patients and other visitors
- Receive patients in a courteous manner, monitor flow of patients into the consulting and treatment rooms
- Advise patients on the services available to them and assist with the completion of NHS forms for registration and provision of service
- To ensure that claim forms for item of service payments e.g. temporary residents, emergency treatment etc are raised and completed
- To receive requests for repeat medication and to prepare prescriptions for signature by a doctor
- To perform all administrative tasks necessary to ensure efficient running of the reception function.
- Receive parcel deliveries and distribute to relevant departments ensuring vaccines deliveries are placed promptly in the fridge

**Management of appointment and triage system**
- Gain thorough knowledge of appointments system within the practice
- Help patients who are unable to complete triage forms by completing them over the phone with the patient
- Assist the triaging GP and make contact with patients via text message or telephone, ensuring patients records are updated accordingly
- Book appointments

**Management of medical records**
- Draw medical records as required.
- Ensure test results, hospital letters and reports are filed/scanned correctly
- Maintain patient confidentiality at all times

**Operation of telephone System**
- Receive, make and divert calls as required, taking messages where appropriate
- Ensure that the system is operational at the beginning of the day.
- Ensure the answer phone messages are processed in a timely manner.

**Start and end of Day procedures**

Open premises at the start of the day, making all the necessary preparations to receive patients

If last person out of the building, secure the premises, ensure the building is totally secured, internal lights off and alarm activated.

**If you would like an informal discussion about the position, please call us on 01249 712232 and ask to speak to Sarah Smith Deputy Practice Manager**

**Additional information**:
Should you currently be registered with the Practice as a patient we have a policy that staff cannot remain as patients.

In addition to the contracted hours, the successful applicant will also be required to work approximately 2 Saturday mornings per annum on a rota basis.

Application deadline: Tuesday 7th May 2024

The advert may be closed early if we receive a sufficient number of applicants that are suitable to interview for the position.

Interviews to be held Tuesday 14th May 2024

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 19.5 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 07/05/2024