Receptionist / Care Navigator

Main Responsibilities of job:

- Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Explaining the practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Scheduling appointments for patients for doctor, nurse and other health care staff.
- Care Navigation
- Updating the surgeries computer system with appointments and personal details.
- Maintaining a clean reception area to show a professional image.
- Receiving urine, blood and other samples and sending them off to hospital laboratories.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Checking patients in and out.
- Accurately collecting information and personal details about patients.
- Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
- Booking patient appointments on e-referrals for secondary care.
- Typing referral letters.
- Scanning and coding hospital letters on to patient records.
- Working across sites within Blackburn and Darwen

Please note that the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Experience
- Previous experience in a similar role preferred but not required
- Strong phone etiquette and communication skills
- Proficient in data entry and clerical tasks
- Excellent organisational skills with the ability to multitask and prioritize effectively
- Comfortable working in a fast-paced environment

This is an excellent opportunity for individuals who are detail-oriented, organised, and have a passion for helping others.

**Job Type**: Part-time

Pay: Up to £11.44 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person