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Service Desk Co-ordinator

4 months ago

Sutton, United Kingdom Carshalton Boiler Services Ltd Full time

**Main responsibilities**
- Answer incoming calls from customers and direct through to correct department if applicable;
- Warm Calling - Calling existing customers to book in boiler services
- Diary responsibilities: tracking and moving appointments, and calling customers to advise if running behind schedule;
- Ensuring all engineers have 8am appointments.
- Logging jobs for parts, breakdowns and servicing etc;
- Any other ad hoc duties which may be required from time to time;
**Key competencies**
- Organised;
- Communicative;
- Efficient;
- Positive and enthusiastic;
- A clear and polite telephone manner is crucial.

**Experience required**:

- Experience within Customer Service

**Job Types**: Part-time, Temporary contract
Contract length: 6 months

Pay: From £11.44 per hour

Expected hours: 21 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 06/06/2024
Reference ID: CBS24
Expected start date: 10/06/2024