Cluster Lead

**About Us**:
**THE EXTRAORDINARY STORY OF HAYLEA’S UNBEATABLE SPIRIT**

Westminster City Council is a world of extraordinary stories. Where people use their optimism and talent to achieve more than anyone thought possible.

Nobody personifies this more than Haylea Navarro. Born with cerebral palsy and paralysed down one side since birth, Haylea has been gleefully proving people wrong ever since. Now a project officer, she brings faster broadband connectivity to Westminster businesses, boosting the economy for all. Throw in her gong at the 2020 London Apprenticeship Awards, and it’s clear for all to see just what can happen when you never give in.

Please view the extraordinary story of Haylea’s Unbeatable Spirit **here**.

**The Role**:
As a Library Cluster Lead you can make your own powerful contribution to Westminster’s success. Responsible for one of our three clusters of libraries, you’ll work with our other two Library Cluster Leads to ensure we deliver a consistently high-quality service. Leading on the quality and improvement of services and spaces in your cluster, you’ll be responsible for ensuring our buildings are safe, clean, and welcoming, appropriately staffed, and that standards are maintained. Providing leadership and direction to the operational service through inspirational people management, you’ll also drive delivery and ensure collaborative working.

Committed to ensuring that the service constantly supports our ambition to help people read, learn and connect, and with the vision to drive equity and inclusivity across our communities, you’ll develop spaces that are welcoming, fun and inclusive, and facilitate inspiring activities. Dedicated to offering a positive customer experience through effective recruitment and the efficient management of staff and volunteers who are responsiveness to feedback, your overall aim will always be to bring communities together while promoting health, happiness and wellbeing.

You’ll have a wide range of additional responsibilities, including overseeing business continuity plans in order to maintain opening, ensuring any incidents are managed effectively and safely, and that your colleagues understand their roles. We’ll also expect you to build and manage relationships with key internal partners to ensure health and safety and building compliance, and build a working culture where everyone understands their responsibilities.

Please refer to the **Job Description** for more information.

**About You**:
With well developed experience of building meaningful partnerships and relationships, you’ll have excellent coaching, development and performance management skills, good knowledge of proactive change management and be ready to lead a range of projects. Capable of setting clear expectations and directions, and holding people to account for delivery, you’ll be aware of the diverse needs placed upon our library spaces by different people and groups.

Your strong and diplomatic communication skills will be highly adaptable - with this in mind you should possess the ability to involve and inspire across boundaries, and engage with staff, communities, partnerships, members and senior colleagues in the council. In addition, you should also have a deep commitment to equity, diversity and inclusion.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.