Seasonal Supporter Care Assistant

2 weeks ago

Bath, United Kingdom Ripple Effect Full time

**About the role**

This is a great opportunity for an assistant to join our Supporter Care Team at a dynamic international development charity based in Bath. Working in partnership with experienced and committed African staff and Trustees, with support from the UK and US, and most importantly, with farming families in Africa to learn more, grow more and sell more. It starts on an African farm and creates a ripple effect that helps build a confident, thriving and sustainable rural Africa.

During the festive season, Ripple Effect experiences a surge in activity as we engage in our Christmas fundraising activities, featuring our popular Christmas gift catalogue and online gift site. As a member of the Supporter Care Team, you will ensure we provide the appropriate support and excellent customer service to our supporters during this peak period. You will actively participate in various tasks, including efficiently processing and dispatching supporters' gift orders, providing excellent supporter experience by telephone, and maintaining essential supporter records.

We are looking to fill **2 positions** for this role.

Key responsibilities include:

- Providing telephone support
- Fulfilling gift orders and gift room organisation
- Dispatching personalised thank you letters
- Managing and sorting incoming/outgoing post
- Maintaining stock control of gift and stationary materials
- Accurate record keeping
- Fundraising best practice and charity law compliance
- Administrative support to wider team

**About you**

As a Seasonal Supporter Care Assistant, you will have administration experience and a desire to work effectively as part of a team within a busy and active working environment.

You will also have the following (but not limited to) experience, skills and attributes:

- Previous experience in administration, retail or service/packaging orders
- Polite, helpful and professional phone manner with the ability to carry out procedures whilst on the phone efficiently and accurately.
- High standard of accuracy and attention to detail
- Effective time management, capable of prioritising and managing a full workload within specified timeframes.
- Strong teamwork skills, while also being self-motivated and independent when required.
- Quick learner, able to perform assigned tasks confidently and competently.
- Efficient, methodical, and precise in handling tasks.
- Positive "can-do" attitude, displaying a willingness to take on challenges.
- Flexible and adaptable to varying work demands.

Additionally, we ask all Ripple Effect employees to have the:

- Commitment to Ripple Effect’s mission.
- Ability to uphold our values of integrity, accountability and compassion.
- Empathy for Ripple Effect’s Christian background and ethos.

**Key dates**

**Closing date** - 5pm, Monday 4th September 2023.

**Interview date** - anticipated to take place w/c 11th September 2023

**Start date** - early October 2023

**Job Type**: Part-time
Part-time hours: 26 per week

**Salary**: £10.90 per hour

Expected hours: 26 per week

Work Location: In person

Reference ID: PFE036

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