Regional Planning Administrator

4 months ago

Norwich, United Kingdom Volvo Trucks Full time

Regional Planning Administrator

**Location**:Norwich, GB, NR3 2BT**Position Type**:Professional**Regional Planning Administrator - Maternity Cover 1 year**

**£24,000 p.a.**

**Monday to Friday 0800hrs to 1600hrs**
- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**
Join our dealership and use your love of customer services, multi-tasking and working in a fast-paced environment
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.

**Who are you?**

**You will require**:

- Customer service skills with ability to liaise and communicate to customers
- Strong background in administration or customer focused role
- Ability to work either part of a team or on own building a strong rapport with clients and colleagues
- Excellent time management and organisation skills
- Good level of IT

**What’s in it for you?**

**Benefits**:

- 25 days holiday plus bank holidays
- Contributory Pension scheme
- Training and development opportunities
- Health Care Plan with access to dental insurance
- Extended maternity/paternity and adoption leave
- Referral bonus with our recommend a friend
- Cycle to work scheme
- Discount on Volvo and Renault cars for friends and family

**More about the role**

**_ Training will be given in this role._**

**Responsibilities within role**:

- Develop customer relationships ensuring customer details are up to date and recorded on the Volvo Systems
- Key customer contact and point of reference
- Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
- Clarify for the customer and the workshop the basis for the repair - Retail/Warranty/Contract
- Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
- Produce sand explain repair order to customer during planning stage
- **Planning**
- Create, maintain and communicate the VOSP (incl MOT) service plan to customers.
- Maintain customer contact information in workshop planner, CM and VDA.
- Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
- Manage bookings for courtesy cars, collection & delivery and waiting.
- Ensure that all active campaigns are allocated to the repair order.
- Plan and manage all truck monitoring cases communicating with customer, relevant dealer and RTM / SDM.
- Manage all contractual and non contractual vehicle alerts and communicate with the customer(s) or dealer(s) accordingly.**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:7680**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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