Quality and Safety Specialist

1 month ago

Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

Professional To support the writing and implement relevant Trust wide policies, procedures/ guidelines where applicable. Maintain a professional appearance in line with the Trust dress code. Uphold the Trusts values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the post holder, maintaining the public confidence. Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact with in the course of his/her business.

Uphold the privacy and dignity of the patient and respect the equality of patients at all time. Key Responsibilities Communication Establish and maintain effective communication with staff at all levels, patients, carers/ relatives and volunteers to ensure timely exchanges of information and appropriate relationships to achieve a culture of continuous improvement. Communicate and explain complex qualitative and quantitative data from a variety of patient experience sources providing advice on interpretation of the information being presented. Liaise with NHS England and external contractors on queries, issues and new national guidance Work alongside the communications team to ensure information and improvements relating to patient experience are shared in line with national guidance including publicising and updating information on the Trust website, intranet and via social media Act as an innovative, enthusiastic role model providing leadership and challenging boundaries to enhance and support the patient journey.

Knowledge and analytical skills Analyse and interpret quantitative and qualitative data, and undertake thematic analysis of comments to identify themes for improvement, notifying committees, Divisions and teams in a timely way, of themes and trends in patient experience feedback. Use specialist knowledge in patient experience and quality improvement methodologies to engage staff in planning and co-designing improvements in patient experience, providing detailed advice and guidance. Produce regular patient experience reports, communicating statistical data orally and in writing with a range of committees and stakeholders using a variety of methods. Work alongside the Quality Improvement Lead and Head of Patient Experience to triangulate patient data with other sources of data to ensure staff have access to relevant and timely patient experience local and national data.

Clinically, as a health professional the post holder will work clinically and provide frontline care as required in order to directly support, observe, assess and effectively influence clinical practice and its impact on patient and carer experience. Project and improvement work Lead and support the implementation of a number of patient improvement projects, effectively engaging, collaborating, and consulting with key stakeholders and service users. Promote and support quality improvement activity within Divisions and teams increasing the involvement of staff and the public in service developments and improvements. Support the development and implementation of relevant policy/ guidance relating to patient experience which impacts across the Trust.

Support the Quality Improvement Lead and Head of Patient Experience in the development of creative approaches to sharing lessons learnt. Sit on / attend relevant groups undertaking administrative tasks and contributing papers, reports and survey results Contribute to the population of evidence for Care Quality Commission (CQC) reviews Coordination and planning Co-ordinate and further develop the national FFT initiative for the Trust in line with national guidance to ensure the Trust achieves national and local targets and regulatory requirements. Plan, design, support and implement surveys and clinical audits, monitoring and benchmarking standards of care to identify opportunities for improvement in patient experience. Support the Quality Improvement Lead and Head of Patient Experience meet the requirements of the nationally mandated patient survey programme and other national patient experience requirements.

Initiate and develop innovative ways to gain and promote patient and public involvement taking into consideration age, cultural and language differences (including shadowing patients, interviewing, engaging carers etc.) Support and empower patients, relatives and carers to participate in co-design of patient experience improvements promoting peoples equality, diversity and rights. Training and presentations Prepare and present presentations providing expert advice on how to develop and implement appropriate quality, safety and patient experience research methods, interpret survey results and develop action plans to a variety of audiences. Assist in the planning and facilitation of workshops to support the development and implementation of actions to improve patient safety and experience. Organise and participat

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