Head of Ux

3 weeks ago

Edinburgh, United Kingdom Lumanity Full time

Overview / About us:
We’re The Leith Agency - Scotland’s leading creative and digital agency. We’re a bunch of imaginative, digitally-minded, content-loving people working across our offices in Edinburgh and Manchester.

We work across digital formats and disciplines for a bunch of incredible clients, including Nando’s, RBS, National Galleries of Scotland, The Edinburgh Festival Fringe and the Scottish Government. Whether it’s for creating mutually beneficial client/user journeys or designing innovative online experiences, we believe it starts and ends with great UX.

Leith is part of Lumanity, a global consultancy to pharmaceutical and biotech companies around the world.

Responsibilities / Position overview:
We are seeking a Head of User Experience to join our Strategy team; someone who has substantial agency experience and can support and inspire colleagues to deliver fantastic work.

The role includes managing and growing a small UX team (currently, 2 reports), but you’ll be plugged into Leith’s wider digital product team, which includes working with designers, developers and project managers to define, prototype, test and iterate solutions for our clients.

Although you’ll work across our client portfolio, your focus will be in the Scottish Government and Financial Services sectors, so experience of highly regulated sectors is preferred.

The responsibilities of the role include:

- ** Project definition**: defining the UX research and design approach for individual client work, varying from the design and build of digital products and services, to ongoing optimisation of existing projects.
- ** Audience-first ethos**: advocating for the user at all times to drive value for our clients. Contributing research insights to projects that vary from early-stage discovery and requirements gathering through to recommending changes to existing products and services.
- ** Managing a team**: building and nurturing a team of UX specialists who are in demand from colleagues and clients and supporting the agency to identify the right strategists for the right work.
- ** Establishing ways of working**: getting the best from related expertise in digital strategy, digital design, content, search and engineering, including:

- Being an active part of Leith’s wider strategy community - sharing and learning from research and insights, best practice, trends etc.
- Working with Leith designers to articulate our shared vision for the type and quality of digital design work we can excel in, and helping to map a pathway to achieving this.
- Working with the Head of Product Delivery to continually review and optimise the process for onboarding new digital opportunities and the role that UX plays in digital product delivery.
- Working with engineering and QA to drive forward the accessibility standards of the digital products we design and build, and to support our clients to identify and address issues with their existing digital solutions.
- Participating in regular sprint ceremonies for your projects - daily stand-ups, show and tells, retrospectives, sprint planning etc.
- ** Opportunity spotting**: identifying and acting on opportunities to collaborate with brand and marketing specialisms throughout the agency.
- **Research that leads to solutions**: conduct qualitative and quantitative research, including user journey mapping, carrying out client workshops and building basic prototypes.
- ** Bridge building**: between people and technology, between business needs and user needs, between brand identity and usability etc - negotiate a compromise and articulate a solution that’s in everyone’s best interests.
- ** Quality control**: ensuring that the approach we take is strategically sound and sustainable, and the execution is usable, accessible and deliverable.
- ** New business**: playing a strategic role in relevant, high-value new business pitches and tenders as part of an integrated team of digital specialists; this will include showing early-stage solutions.

Qualifications:
We’re looking for something who has:

- A commitment to building brilliant experiences and top-quality design.
- An exceptional understanding of how audience behaviour and context impacts design.
- Able to frame and communicate challenges and opportunities to clients and teams, and create alignment on a way forward.
- Well versed in conducting research, creating and validating ideas, creating prototypes and making confident recommendations to our clients.
- Knowledge of design tools and workflows and the ability to multitask and contribute to more than one project at once.
- Experienced with carrying out strategic opportunity discovery work within a design practice that creates value for our clients.
- Experienced and confident in visualising and prototyping concepts fast to communicate ideas.
- Comfortable with experimentation and a clear understanding of when to experiment and when to use defined solutions.
- A track record o

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