Compliance Officer

6 months ago

London, United Kingdom Divine Care Connections Ltd Full time

**JOB DESCRIPTION**:
**COMPLIANCE OFFICER**

**Reports to: Registered Care Manager**

**Purpose of role**

To support the organisational leadership to deliver safe, high quality homecare services. The Compliance Officer will use their skills and knowledge of policy and procedures to enable others in the business to deliver high quality services.

**Key responsibilities**

To monitor the quality of the delivery of our care services and implement actions and improvements.

Track, and complete agreed actions, aimed at improving the quality of the service.

Address non-compliance within company policy and procedures.

Support the care manager in allocating resources and monitoring performance to deliver high quality, safe and effective homecare to customers within budget.

Support staff so that they are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

**Duties**

**The safety and quality of the business**
- Identifyincidents, accidents and near misses within the business, and investigate accordingly. Submit a full, comprehensive report to the care manager with evidence gathered.
- Identify concerns and complaints regarding the business and its services. Investigate thoroughly and submit a report of your findings to the care manager, along with the evidence gathered. Recommend appropriate actions to the care manager.
- Identify safeguarding concerns and report them immediately to the care manager. Where requested by the care manager, support with investigations and safeguarding process.
- Implement and manage robust surveys and feedback from customers, employees and stakeholders.
- Oversee medication audit and tracking within the business and report accordingly.
- Be the lead support for the care workers in improving the quality of the service to customers, and ensuring they are supported to deliver high quality services.
- Monitor health and safety in the workplace and in the field
- Make sure the office maintains accurate and up to date records and reporting systems in accordance with legal requirements and company policy
- Produce regular management information reports to the Care Manager as required.
- Be prepared to work flexibly to ensure the safe delivery of the service

**Provide a good service to customers**
- Promote the rights of each customer and keep their wishes at the centre of their care and support
- Monitor care and support planning for new customer to make sure a full assessment of each customer’s needs and associated risks is carried out
- Make sure customers, and where appropriate their representatives, receive timely information about the service so that they are clear about what to expect and how they can raise any concerns
- Keep all information about customers and their families secure and confidential, except where policy requires you to share to protect the interests of our customers
- Provide strong guidance to office staff to motivate and encourage excellent performance
- Carry out appraisals and monitoring of staff performance. Make sure staff are supported to effectively and safely carry out their roles and to develop their professional practice. Provide expert advice, ongoing supervision, support and training
- Ensure systems are in place to identify ongoing training needs so staff are up to date with current best practice

**Promote the business**
- Manage relationships with external stakeholders to promote the brand
- Drive the growth and development of the business.
- Manage publicity and media relationships to maintain the reputation of the business

This list is not exhaustive and from time to time you may be required to undertake additional duties.

**Role specification**

This provides a picture of the skills, knowledge and experience you must have to carry out the role. You should demonstrate how you meet the ‘essential criteria’ by giving examples where possible. We will use this information to select suitable applicants for this post.

**Essential criteria**

**Personal attributes**

Kind and Caring - compassionate towards others who need support.

Professional and Respected - excellent time keeper, reliable and understanding of professional boundaries. Dedicated to non-discriminatory care practice. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own.

Innovative - strong problem-solver, who thinks outside of the box to identify solutions and opportunities.

Supportive - a team player and fantastic communicator, with good emotional intelligence.

Fun and Passionate - understand that homecare can bring joy and happiness to a customers’ day, and strive to achieve this.

**Knowledge and understanding**

Excellent understanding of the social care sector, especially homecare services. Knowledgeable about the principles of high quality person centred care and support and anti-discriminatory care practice

Excellent understand

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