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Senior Customer Service Executive

3 months ago

West End, United Kingdom Huntress Full time

Based in West End, London

Hybrid role - 1 day working from home

A luxury retailer is looking for a Senior Customer Service Executive to join their head office based in the West End. You will be playing vital role to ensure customers have excellent service across various platforms as well as working with other teams to support with various projects ensuring customer satisfaction is met. The role entails a diverse range of responsibilities and requires exceptional communication skills alongside professionalism at all times.

Duties involved:

- Support with queries, resolving conflicts, and processing orders efficiently
- Assist with order queries, replacements, and sample distribution, providing support to enhance overall customer experience
- Support with customer projects and product launches, including setup and performance reporting alongside other teams to optimise sales opportunities
- Provide exemplary VIP service, managing client relationships, and identifying repeat purchase incentives with other teams
- Assist with trading opportunities for third-party retailers, collaborating with the marketing and trading team

Skills and experience required:

- 2 years' experience in an head office retail customer service environment
- Experience with using CRM systems
- Experience in resolving queries and complaints
- Highly organised and adaptable, excelling in multitasking
- Effective interpersonal and management skills
- Process-driven and precise, ensuring accuracy
- Experience of working in a luxury retail environment

**Benefits**:

- 20 days bank holidays
- Pension contribution
- Employee Assistance program
- Private health care

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Date
11/03/2024

Job Ref.
JN 546975

**Jenny Buck**

Principal Consultant - Permanent
- 020 8742 6100