Head of Administration and Process

5 months ago


Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

Head of Administration and Process

This post is a critical function to the Business and Transformation team to support a full review of administration roles, functions and processes across services. The post holder will be instrumental in supporting new ways of working, digitalisation and modernising admin processes to align to:
large scale transformation programmes.

business support.

waiting list management.

data quality compliance.

quality record keeping.

The post holder will line manage the senior administrative team and support the positive integration of the administrative leadership and function within clinical pathways and ways of working.

The post is a key role within the directorate, responsible for day-to-day management of the entire administrative function, ensuring the delivery of an excellent customer focussed service for all stakeholders, internal and external with the additional responsibility for data quality and related processes for all services.

This post will ensure that all local processes are in line with Trust and National data quality and waiting list management processes. They will review and improve data quality within the directorate and work with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care.

This post will be responsible for maintaining a daily overall view of all directorate elective and planned waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

**These include**:
12-month preceptorship

generous annual leave entitlement which increases during your time with us

flexible working opportunities

relocation packages

excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

wellbeing support, including an in-house counselling service, external helpline and more

staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.



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