Ambulance Dispatcher

PTS Contact Centre Dispatcher

Are you looking for a career and not just ‘another job’? Perhaps one where you can make a real difference?

Then South Central Ambulance Service, Non-Emergency Patient Transport is the place for you

Positions are available at our Contact Centre in Eastbourne.

We are offering a great basic salary of £21,370. On top of this, for all hours you work between 8pm and 6am Monday - Friday and any time on Saturday, you’ll get a shift bonus taking you to at least £14.79 per hour. For Sundays and Public Holidays, you’ll get around £18.52 per hour. When you move to the top of the band, you could be earning up to £20.09 per hour.

Averaged over the year, this means your salary could be up to £25,495 when you reach the top of the band

You will need to be able to commit to a full time training course if successful for the role. You will need to be available to commit to working on a tumbling rota with the longest shift being 10.00hrs. The office is open 7 days a week Monday-Saturday 6am-midnight, Sunday and Bank holidays 7am-11pm.

As a Dispatcher, you will be assisting the Non-Emergency Patient Transport service (NEPTS) in providing a vital service to our patients by efficiently allocating patient transport vehicles to patients according to geographical area, mobility, and travel requirements. These can vary from mobile patients who can travel with mínimal assistance, to complex patients who require multiple resources or specialist equipment. A Dispatcher will ensure that SCAS NEPTS can deliver the requested patient journeys with the assistance of our automated systems. You will be used to working in a target orientated environment and will thrive on working in a faced paced environment receiving a high number of varied and challenging queries per shift and are confidant in problem solving. It is essential you have geographical knowledge of the area and experience of handling logístical challenges. We are looking for an individual who can demonstrate strong communication skills and the ability to work consistently whilst under pressure.

This is an exciting opportunity within NEPTS. We are looking for a motivated, logical thinking, enthusiastic person to join the Dispatch team.

You will be considered for the role if you have the following abilities / attributes:

- Geographical Knowledge of the contract area (Thames Valley, Hampshire, Surrey and Sussex)
- The ability to problem solve
- The ability to follow Standard Operating Procedures
- Excellent communication skills, you will be liaising with various Health Service Colleagues, Volunteer Car Drivers and Providers acting on behalf of SCAS.
- To remain calm whilst working under pressure
- A flexible approach to work
- There will be an initial two-week training course covering 37.5 hours per week and you should be available to attend this.

There is more information available on the attached job description and person specification. To be successful at shortlisting, you will need to CLEARLY state how you meet all of the essential criteria.

About us..

South Central Ambulance Service (SCAS) and our Non-Emergency Patient Transport Service (NEPTS) is a progressive, innovative and caring NHS Trust. Non-Emergency Patient Transport Services cover Hampshire, Sussex, Surrey and Thames Valley area and complete circa 3000 journeys per day.

We can offer you- Access to continual professional development
- Occupational Health support
- NHS discounts with your staff card

If you demonstrate that you have the qualities and the experience that we are looking for, then you will be shortlisted to attend an interview virtually via Microsoft Teams.
- Please note the top salary has been calculated based on the current average percentages paid includes any applicable high cost area and unsocial hours allowance.