Operations Team Member-staywarm

3 months ago

Burnley, United Kingdom 24|7 Home Rescue Full time

Position: Operations Team Member - Staywarm

Are you passionate about ensuring customer satisfaction and delivering quality service? Staywarm are seeking a motivated and dynamic individual to join our Operations Team. As a member of our team, you will play a crucial role in managing installation dates for our Staywarm customers and ensuring seamless coordination between our engineers and office.

Role Responsibilities:
Coordinate installation dates for Staywarm products/services for our valued customers.

Liaise with both directly employed engineers and subcontractors to ensure that target installation dates are met efficiently and effectively.

Collaborate with various internal teams to ensure smooth communication and operational efficiency.

Manage and update installation schedules, ensuring accuracy and adherence to timelines.

Proactively identify and address any potential scheduling conflicts or issues that may arise during the installation process.

Provide exceptional customer service by addressing customer inquiries related to installation dates professionally and promptly.

**Requirements**:
Previous experience in operations management, project coordination, or a related field is preferred.

Strong organizational and time management skills with a keen eye for detail.

Excellent communication and interpersonal skills to effectively liaise with both internal teams and external partners.

Ability to work under pressure and handle multiple tasks simultaneously.

A customer-centric mindset with a commitment to ensuring customer satisfaction.

Proficient computer skills.

Familiarity with scheduling and project management tools/software is preferred.

Salary to be discussed
- Dependant on experience.

Hours of work are Monday to Friday and may vary between: 9.00am to 5.30pm and 10.00am to 6.30pm with up to 2 Saturdays 9am-2pm per month.

Application Process:
If you are enthusiastic about making a positive impact & possess the skills required for this position, we would love to hear from you. Please submit your updated CV and a compelling cover letter detailing your relevant experience and why you believe you are the right fit for this role.

To Apply:
**Salary**: £20,319.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Burnley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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