Transport Assistant
1 month ago
**Responsibilities will include (but are not limited to)**:
Planning work, assigning drivers and vehicles
Comprehensively dispatching and debriefing drivers, ensuring correct paperwork and full route details are provided/captured
Maintaining driver rota and managing holidays and absence
Working with agencies to secure drivers to cover work
Working with subcontract hauliers to cover volumes not undertaken by own fleet
Liaising with the workshop and breakdown companies to report and resolve vehicle defects
Analysing tacho records and infringements and debriefing drivers accordingly
Performing spot checks of fleet to record any new damage or defects
Updating driver personnel and training records
Updating vehicle service records
Entering job details in TMS system to ensure accurate customer invoicing
Creating Purchase Orders for suppliers including parts, agency labour and subcontract hauliers
Dealing with customer queries and requests
Providing a detailed handover to the night shift
Escalating issues to senior management where appropriate
General office admin duties as required
**Skills & Experience Required**
Road transport background, or experience working in a fast-paced office environment with a strong operational and customer focussed ethos
Understanding of transport compliance, drivers’ hours and associated regulations highly desirable
Strong IT skills, in particular Excel & Outlook
Experience using Mandata, Crystal Ball or TruTac would be desirable but not essential
Excellent telephone manner and ability to build relationships with customers
Fluent spoken and written English
Driving licence desirable but not essential
Ability to keep calm and work well under pressure
Ability to be flexible with working hours and shifts on occasion to cover holidays etc.
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 12 hour shift
Work Location: In person
Reference ID: ARRATransportAssistant/Wolverhampton
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