Customer Success Coordinator

3 weeks ago


Slough, United Kingdom New Era Technology Full time

**Company overview**

New Era is a global technology group with headquarters in New York, over 80 offices worldwide and over 4500 employees. For over 15 years our experienced team have been working on pioneering projects across the globe for a variety of corporate, educational and government clients. We strive to deliver outstanding customer service whilst building long-term relationships.

We are seeking a motivated, tenacious, and capable individual to join our UK customer success team.

**About the role**

Based in our Slough HQ, you will be working alongside our experienced Customer Success Manager to engage with our extensive global customer base and ensure their quality experience of our products and services.

You will be responsible for the renewal of existing customers and sales of additional product and services from our broad range of technology and cloud solutions.

**Key responsibilities**
- Management of customer renewals.
- Create direct and partner quotes and renewal packages.
- Obtain, review and analyse customer reports to incorporate in renewal package(s) and as part of Customer Success led QBR’s.
- Obtain and validate manufacturer maintenance and subscription quotes. Open, manage and resolve manufacturer cases.
- Work directly with product, sales and customer success managers to message legacy services and upsell option to customers.
- Processing and managing demo requests.
- Assist the business in maintaining data integrity in all databases for customers’ renewals services.
- Responsible for fielding, processing and monitoring time and material tickets escalated from the operations department.
- In accordance with ISO27001, you are required to abide by our security policy.

**Essential experience**
- 1-2 years pre-sales or sales experience.
- Strong customer service skills.
- Strong communication and organizational skills.
- Strong computer and analytical skills.
- Strong attention to detail.

**Personal skills**
- Ability to manage customer and inter-departmental requirements.
- Ability to provide quantitative analysis.
- Hunger to increase/drive sales.
- Strong relational skills.
- Strong listening skills.
- Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations is essential.
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.

**Salary package**
- Competitive salary and commission scheme
- Company laptop & mobile phone
- Authorised expenses

**Additional information**
- Office based, at our Slough[JG1]office
- Hours: 9:00am = 5:30pm
- Extra hours may need to be worked to complete tasks to schedule.

**Benefits**:

- Bike to work scheme
- Company events
- Company pension
- Flexible schedule
- Private medical insurance
- Some flexibility to work from home
- 25 day holiday

changed to Slough [JG1]

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Life insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Slough

Application deadline: 09/09/2023
Reference ID: Slough UK1
Expected start date: 09/09/2023


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