Customer Service Executive

2 weeks ago


Ipswich, United Kingdom Lighthouse Personnel Ltd Full time

**Customer Development Executive**
- ‘Recruiting for your future success’_

Our client is the UK’s fastest growing hydration specialists. They provide exceptional coffee, water, juice and vending solutions to over 8,000 commercial organisations, enabling them to provide welcome refreshments when they’re needed most.

**Customer Development Executive**
- **Up to £26k Per Annum | Ipswich | **Bonus Scheme | 23 Days Annual Leave + Bank Holidays | Sick Pay | Regular Company Events | Growing Team | Personal Development |

**Duties (to include but are not limited to)**:

- Making the welcome call into all new customers and existing customers who have taken additional equipment. To ensure the customer is satisfied with the equipment and installation process.
- Point of contact where issues are identified during post install call.
- Ensuring any queries are swiftly communicated to the various department(s) to resolve and in these cases, to diaries a call back to ensure completed.
- Calling existing and old customers in order to maintain relationships and enable further sales.
- Providing sales support to the Business Development Managers, in terms of general administration in generating sales agreements and quotes.
- Supporting the office and showroom in duties such as stationery stock maintenance, cleaning showroom machines, and booking in stock

**Person Specification**:

- A minimum of 2 years’ experience of working within a customer facing B2B role.
- Excellent communication skills, in particular an effective telephone manner that forges positive relationships with customers.
- High level of customer service; active listener.
- Confident in negotiation, using proven techniques to reach a win-win situation.
- Flexible and adaptable to help out the team.
- High level of accuracy and attention to detail.
- Accountable for their responsibilities, requiring mínimal supervision to fulfil a varied role to a high standard.
- Positive 'can do' attitude.
- Responsive, with a 'service-driven' approach to deliver the 'wow' factor.
- IT proficient, with a good understanding of Microsoft Office and Outlook as well as CMS systems.

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

If you are interested in the role and have further questions, please don’t hesitate to speak to one of our team members confidentially.

**Salary**: £23,000.00-£26,000.00 per year

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Ipswich, United Kingdom Polkadotfrog Full time

    **the role.** Are you a team player that is focussed on delivering outstanding customer experience? If so, then this the perfect role for you as Customer Service Executive. The objective of the role is to be part of a multi-functioning team, handling quotes and order generation,web chats, proactive sales, customer service and many other functions to meet the...


  • Ipswich, United Kingdom Bermar (International) Ltd. Full time

    Join Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry. In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer...


  • Ipswich, United Kingdom Bermar International Full time

    Join Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry. In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer...


  • Ipswich, United Kingdom Executive Talent Solutions Full time

    Our client is a global financial services business, providing loan servicing to residential and commercial customers. They have a growing portfolio of clients and need to add to their customer services team within their buy-to-let division. As a customer service advisor / buy-to-let officer you will work across a portfolio of loans with multiple clients,...


  • Ipswich, Suffolk, United Kingdom Reed Business Support Full time

    Customer Support ExecutiveIpswich, SuffolkFull time, PermenantSalary up to £24,000I am currently recruiting for a business based in Ipswich, who are looking for a customer support executive to join their team on a full-time basis, working Monday-Friday. To be successful in this position you will need to have previous experience workingin a customer service...


  • Ipswich, United Kingdom Just Recruitment Group Full time

    Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Representative to join their team. Duties include: Dealing with incoming calls Making outbound calls to customers Managing company inbox Processing Orders Running reports using Excel Updating spreadsheets Dealing...


  • Ipswich, United Kingdom Just Recruitment Group Full time

    Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Representative to join their team. Duties include:Dealing with incoming calls Making outbound calls to customers Managing company inbox Processing Orders Running reports using Excel Updating spreadsheets Dealing with...


  • Ipswich, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced and ambitious Africa Customer Success Executive to join a forward thinking travel company that offers a wide range of holiday types throughout Africa. This exciting remote opportunity is ideal for a sales support, customer service or administration professional from a tour operator background with knowledge of Africa. Africa...


  • Ipswich, United Kingdom Klipspringer Ltd Full time

    **Are you looking for an exciting challenge?** Do you pride yourself in your attention to detail? Are you 100% customer focused and passionate about giving them a world class service? Are you a fast learner and a problem solver? Are you confident speaking to customers on a one-to-one basis, professional and competent in your approach? Do you love working as...


  • Ipswich, Suffolk, United Kingdom SmartestEnergy Full time

    You will be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions.What skills/experience do I need to be successful? Work experience in similar position previously with transferable skills;...


  • Ipswich, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    We have an exciting opportunity for a **Service Contract Executive** to join our team based in Ipswich. ** EXCELLENT SALARY PACKAGE ** Salary £26,000 pa basic + Bonus (OTE: £38,000) Monday to Friday 9:00am - 5:30pm **The Service Contract Executive role will encompass the following**: **Sales** - To call all customers who have been sold a van by Motus...


  • Ipswich, United Kingdom Polkadotfrog Full time

    the role. We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients. Key Responsibilities: Promptly...


  • Ipswich, United Kingdom Polkadotfrog Full time

    the role.We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients.Key Responsibilities:Promptly respond to...


  • Ipswich, United Kingdom Polkadotfrog Full time

    the role.We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients.Key Responsibilities:Promptly respond to...

  • Customer Service

    4 weeks ago


    Ipswich, Suffolk, United Kingdom Places Leisure Full time

    Customer Service & Sales Advisor - Woodbridge, SuffolkWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive,...

  • Customer Service

    3 weeks ago


    Ipswich, Suffolk, United Kingdom Places Leisure Full time

    Customer Service & Sales Advisor - Woodbridge, SuffolkWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive,...


  • Ipswich, United Kingdom polkadotfrog Full time

    the role.We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients.Key Responsibilities:Promptly respond...


  • Ipswich, United Kingdom polkadotfrog Full time

    the role.We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients.Key Responsibilities:Promptly respond to...


  • Ipswich, United Kingdom Polkadotfrog Full time

    the role.Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries,...


  • Ipswich, United Kingdom polkadotfrog Full time

    the role. We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you'll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients. Key Responsibilities: Promptly respond...