![Lighthouse Personnel Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
**Customer Development Executive**
- ‘Recruiting for your future success’_
Our client is the UK’s fastest growing hydration specialists. They provide exceptional coffee, water, juice and vending solutions to over 8,000 commercial organisations, enabling them to provide welcome refreshments when they’re needed most.
**Customer Development Executive**
- **Up to £26k Per Annum | Ipswich | **Bonus Scheme | 23 Days Annual Leave + Bank Holidays | Sick Pay | Regular Company Events | Growing Team | Personal Development |
**Duties (to include but are not limited to)**:
- Making the welcome call into all new customers and existing customers who have taken additional equipment. To ensure the customer is satisfied with the equipment and installation process.
- Point of contact where issues are identified during post install call.
- Ensuring any queries are swiftly communicated to the various department(s) to resolve and in these cases, to diaries a call back to ensure completed.
- Calling existing and old customers in order to maintain relationships and enable further sales.
- Providing sales support to the Business Development Managers, in terms of general administration in generating sales agreements and quotes.
- Supporting the office and showroom in duties such as stationery stock maintenance, cleaning showroom machines, and booking in stock
**Person Specification**:
- A minimum of 2 years’ experience of working within a customer facing B2B role.
- Excellent communication skills, in particular an effective telephone manner that forges positive relationships with customers.
- High level of customer service; active listener.
- Confident in negotiation, using proven techniques to reach a win-win situation.
- Flexible and adaptable to help out the team.
- High level of accuracy and attention to detail.
- Accountable for their responsibilities, requiring mínimal supervision to fulfil a varied role to a high standard.
- Positive 'can do' attitude.
- Responsive, with a 'service-driven' approach to deliver the 'wow' factor.
- IT proficient, with a good understanding of Microsoft Office and Outlook as well as CMS systems.
LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.
PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.
If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
If you are interested in the role and have further questions, please don’t hesitate to speak to one of our team members confidentially.
**Salary**: £23,000.00-£26,000.00 per year
Ability to commute/relocate:
- Ipswich: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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