Picker Packer Order Fulfilment

3 weeks ago

Reading, United Kingdom Crystal Heaven London Ltd Full time

**THE COMPANY**

Crystal Heaven London is a growing independent British jewellery brand established in 2013, specialising in demi-fine earrings and luxury piercing adornments. We're passionate about originality and all our pieces are designed in-house and handcrafted with exceptional quality by carefully selected expert artisans. The brand has lots of exciting future plans so this is an opportunity to be part of the journey You will be working closely with the creative director Natasha and our current order dispatch assistant.

**THE ROLE**

As a dispatch assistant you'll be processing online orders, gift packaging, quality checking goods, customising products for customers, responding to customer enquiries and preparing the post for collection.

Please note:
We are based in a private office/studio where we dispatch our orders from, it is not a typical warehouse environment.

You will receive the necessary training by working alongside the founder so you must feel confident being part of a small team to complete tasks. One of the most important aspects of the role is learning about the different earring styles, gauges, and materials of each piece of jewellery so any prior knowledge of piercing jewellery is a definite advantage. We focus on offering the highest quality to our customers so all products undergo a meticulous quality checking process which will involve handling small jewellery parts and adjusting them to our standards with tools, you will need to be completely confident in this aspect of the job as this will be a vital part of your daily routine.

You must have a genuine interest in fashion, jewellery and ear styling with a positive and proactive outlook. This is currently a part-time role for 3 days per week to start, but as we are growing there is opportunity to become full-time.

You must be available on a Monday, Wednesday and Friday, 9am - 5pm in order to process and dispatch orders to our online customers.

**Your daily tasks and responsibilities will include but are not limited to**:

- Managing online orders and gift packaging them
- Checking customers enquiries for address changes / cancellations
- Ensure daily dispatch targets are met or exceeded
- Quality checking to the highest standard with tools
- Adjusting small jewellery items with our workshop tools
- Customising products to customers individual requirements
- Reporting low supply levels to management
- Taking captivating and engaging photos/videos for social media throughout the day
- Offering customers jewellery advice and help, building relationships and trusted service
- Organising PPI mail bags for mail collection
- General office tasks
- Excellent written and spoken English language is essential
- A keen interest in jewellery, piercings and fashion trends
- Multiple ear piercings is a bonus
- Order fulfilment experience
- WMS experience
- Customer service experience
- An eye for aesthetics
- Excellent time management
- Good communication skills
- Trustworthy and reliable
- Not afraid to ask for help

**Details**
- Part-time (3 days per week)
- Trial period of 1 month to ensure you are suitable for the position
- Pay dependent on age and experience
- Product allowance

**HOW TO APPLY**

**Job Type**: Part-time

Pay: £10.00-£11.00 per hour

**Benefits**:

- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Reading: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 01/05/2024

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