Nhs Clinical Support Desk Practitioner

4 weeks ago


Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

We are looking to recruit reliable and enthusiastic Nurses and Paramedics to join our motivated, friendly and hardworking team of Clinical Practitioners based in Bicester, Oxfordshire to support the smooth running of our 999 service. Applicants will need to have an up-to-date NMC/HCPC registration with extensive clinical experience.

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 30%

All day Sunday and public holidays (midnight to midnight) - Time plus 60%

We are looking for Nurses and Paramedics to work as part of our dynamic team where you will use your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients, using a combination of telephone and video conversations. Video allows the clinician to link live directly to the patient and manage the scene, completing a live assessment of their clinical needs. Youwill be required to deal with sensitive information whilst providing appropriate advice and information to the patients in line with the clinical assessment software, care pathways, the latest evidence-based research and current clinical guidelines. You will be supporting whole system healthcare, working with partner organisations to assess needs and plan care for communities and individuals.

Working as part of the team on the Clinical Support Desk you will be directly involved with live emergency calls helping with patient assessments and supporting nonclinical colleagues as well as road staff.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem-solving skills, team working, innovation and good IT skills.

**Benefits we offer**:

- Expert training and support from our dedicated in-house education team.
- A nationally recognized qualification in NHS Pathways.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid “clinical days” per year in addition.

Please see the job description and person specification for further details.



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