Operations Supervisor

3 weeks ago

Cardiff, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Job Overview**
- Act as a representative of Mitie carrying out work as detailed by the Operations Manager
- Conduct yourself in a professional manner in support of our customers and work colleagues
- Operational responsibility to deliver a first class service and meeting the required profit margins upon the contracted and reactive works, from the customers
- To ensure all works are delivered on time and to the agreed specification
- Delegate work to Shift and day engineering teams, in conjunction with the Service Desk Administration Team and Senior Managers
- Training the shift teams as required including delivering Tool box talks and team briefs
- Checking paperwork and service standards completed by shift teams
- Carry out allocated service work within agreed time schedules, adhering to the Mitie Maintenance Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications
- Complete reports and paperwork as instructed by the Operations Manager
- Take responsibility for your own training needs and bring them to the attention of the Operations Manager
- Ensure compliance with Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice

**Main Duties**
- Ensure the company Health and Safety policy is adhered to
- Ensure compliance with the MITIE Maintenance Quality Management System as it applies to this position
- Assist the Operations Manager in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the site
- Ensure clients operational procedures are adhered to at all times
- Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required
- Ensure compliance with MITIE and Client confidentiality policies
- Carry out planned preventative maintenance on engineering services as required
- Procure materials and equipment to carry out works
- To organise and supervise sub-contractor as and when required
- Ensure worksheets are completed for works undertaken and obtain authorisation from the Clients representative
- Advise Client of minor additional works, compile estimates and submit through Service Desk/ Operations Manager
- Be available to carry out necessary works outside normal hours with additional remuneration

**What we are looking for**
- BS7671 Electrical Regulations
- Ideally served a recognised trade training scheme
- Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract
- IOSH Managing safely
- Customer care/relationship building skills
- Able to work as a member of a team
- Able to work without direct supervision
- Able to conduct surveys throughout client sites
- Able to deal directly with customers in a professional manner and represent the company

Documents
- Mitie - Why you should work for us.pdf (278.84 KB)

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