Booking and Scheduling Assistant

We have an exciting opportunity to join our busy Booking and Scheduling Team at North Manchester General Hospital. This advert is for various vacancies, both full and part-time Band 2 positions, based in the Booking and Scheduling Department within the Elective Access Service.

The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload. The role is fast-paced and excellent organisational skills are essential. You must be confident and work well on your own and also alongside our friendly, hard-working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development.

To support a high-quality booking and administration support service to facilitate booking for all patients who require an outpatient appointment or procedure and to support the Directorate in achieving key access targets. This position involves phone responsibilities, dealing with inbound and outbound calls to agreed professional standards for the entire shift duration or as requested by the business' needs, therefore excellent communication skills and telephone manner are essential. To provide administration and monitoring support for the referral pathways.

To undertake any other duties which is deemed appropriate to the band when requested by Senior Staff.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you