Housing & Skills Coach - Support Worker Luton

3 months ago

Luton, United Kingdom Zetec Services Limited Full time

**Background**:IMPAKT Housing & Support is a progressive, forward looking Housing Association, underpinned by a set of values and committed to supporting people to recover from trauma and the devastating impact of homelessness and / or domestic abuse, in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a psychologically informed way in order to maximise successful outcomes for our clients.

We expect our staff to be passionate about making a difference to lives and wanting the best for people, this often means ‘going the extra mile’ to achieve it. In return, we offer a competitive remuneration package, developmental support, training opportunities and a friendly working environment.

**Job Purpose**:To be a part of the housing team providing an excellent service to residents aged 18-65 in a dual functioned role. 75% of your role will involve working in a psychologically informed way with a caseload of clients, helping them to sustain their accommodation and provide support, information, and signposting.

In conjunction with the Housing Officer, you will be responsible for managing the rental income of your caseload and will contribute towards the overall targets for the organisation.

The remaining 25% of the role will involve designing and delivering skills programmes and workshops to the wider IMPAKT Housing & Support community. This will include our residents within Midland House & our external services.

**Responsible to**: Head of Housing South

**Main Duties and Responsibilities**

**Housing**
- To support with the client referral and induction process, including issuing appropriate tenure and other agreements and ensuring residents understand their rights and responsibilities within the service
- Implement, monitor and review Safety Plans in conjunction with the resident as appropriate
- Hold regular key
- work and Personal Development Planning meetings with residents and monitor progress
- Encourage residents to take responsibility for their own lives by setting SMART objectives and providing on-going practical and emotional support, guidance and signposting to help them sustain their accommodation and prepare for resettlement
- Ensure that the voices of service users are consistently sought to enable them to shape service delivery
- To perform appropriate health and safety checks, risk assessments and maintain records
- Provide an out of hours’ service on an on-call rota basis with the team to support the accommodation and/ or residents
- To adhere to and operate within the rent arrears and voids policy and procedures minimising voids and maximising income, where applicable.

**Skills**
- Design Schemes of Work & Session Plans that will support residents to develop a range of life skills - e.g., cooking/ healthy eating; budgeting; personal rights and responsibilities; maintaining positive relationships etc. and deliver through structured programmes.
- Work closely with the Housing & Engagement Coach to collaborate on workshops or learning opportunities for our residents.
- In the event any grant funding is secured; to ensure recruitment, retention and achievement outcomes meet funder targets as required
- Plan and carry out regular individual reviews to ensure continuous development of engagement events.

**Additional Duties and Responsibilities**:

- Communicate effectively with external professionals working with residents, attending meetings where necessary
- Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and IMPAKT safeguarding policies
- Ensure full understanding and operation of In-Form Hostel Management System and ensure client details are updated as appropriate
- Participate fully as a member of the team to ensure that services are provided and maintained to a high standard
- Be flexible to the changing needs of the Housing services and its service users.
- Abide by all IMPAKT Housing & Support staff and working policies and procedures.
- Promote the values of IMPAKT Housing Support.
- In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of IMPAKT Housing.

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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