Process Design Consultant

3 weeks ago

Chester, United Kingdom Bank of America Full time

**Job Title: Process Design Consultant**

**Corporate Title: B5 AVP / VP**

**Location: Chester**

**Role Description / The Team**:
The Senior Process Design Consultant reports into the Non-Financial Regulatory Reporting (NFRR), Tax, and Credit Reporting Operations organization. This role is critical to designing solutions and supporting the change environment across the large variety of functions within Non-Financial Regulatory Reporting (NFRR), Tax, and Credit Reporting Operations. Key components of the role include:
Through collaboration with peers, process owners and key business partners, a senior process design consultant on this team will:

- Lead the design of target state solutions in support of major change and business transformation initatives
- Document current and target state process maps
- Document employee and customer journeys
- Drive horizontal thinking in our process and technology capabilities
- Analyze impacts and data to drive continuous improvement, risk mitigation, and increased process efficiency
- Maintain the Single Process Inventory process maps
- Develop and maintain a current, in-depth understanding of Non-Financial Regulatory Reporting (NFRR), Tax, and Credit Reporting processes
- Lead and drive forward continuous improvement initiatives

**Core Skills**:

- 5+ years of business design experience including process, people and technology design
- 2+ years of change management / project management / strategy implementation experience
- Expert ability to document process flows from conceptual design to detailed design using Visio, ARIS or comparable process mapping tools
- Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes
- Proficient to expert facilitation skills, able to lead and influence cross functional teams
- Expert ability to identify synergies between areas, finding cross functional opportunities for shared technology requirements and solutions
- Avid learner comfortable navigating new situations with high degrees of complexity
- Understanding technology capabilities for example in terms of automation
- Previous Banking / Finance industry experience

**Desired Skills**:

- Six Sigma Black / Green Belt Certification
- Non-Financial Regulatory Reporting experience
- Financial Services Banking Operations experience
- Advanced Excel skills

**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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