Food & Beverage Team Member

2 weeks ago

Livingston, United Kingdom Muir Group Full time

Primary Function:
To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are always delivered and maintained in line with our guest expectations.

**Key Responsibilities**:

- Assist in creating a warm and welcoming environment for our guests
- Ensure that guests are attended to promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests
- Familiarise yourself with the menu and as much information about the Club’s offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use
- Ensure all areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

General bar duties, serving customers, stocking bars
- Prepare all back of house service points with regard to requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house and guest areas are well maintained at all times
- Any other duties as directed by the Duty Manager or other member of the management team.

**Must be 18 or over due to the nature of the position**

**Job Types**: Full-time, Part-time

Pay: £11.44 per hour

Expected hours: No more than 40 per week

Day range:

- Weekend availability

Shift:

- 8 hour shift

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

Reference ID: DP001

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