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Administrative Assistant

4 months ago

Bridgnorth, United Kingdom Midlands Partnership NHS Foundation Trust Full time

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- “In our Gift” providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes

We are seeking a bright and friendly individual to join our team of administrators supporting our Adult Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

We have 1 Full Time (37.5 hrs per week) role available based at Northgate Hospital, Bridgnorth, WV16 4EN

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

**The post holder will be responsible for providing**:

- A quality reception and administrative service working closely with all staff groups and other medical professionals.
- Handling incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
- To use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
- Carry out administrative tasks such as photocopying, scanning, uploading documents
- Manage and deal with calls from service users, families, carers, and other professionals
- Support the team in carrying out admin work requests via the centralised admin inbox
- Prioritise and screen incoming correspondence ensuring it receives appropriate attention/ direction
- Work in conjunction with other administrative colleagues to ensure adequate officer cover as directed by the Admin Team Leader