Counter Fraud Policy Investigator

5 months ago


Bromley, United Kingdom Direct Line Group Full time

**Counter Fraud Policy Investigator (x5 Full Time, Permanent Positions)**

**Bromley - Hybrid**

**Let’s make the most of your talent.**

**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're looking for a Counter Fraud Policy Investigator to join our Counter Fraud Department. You will be reporting into our Counter Fraud Team Leader. In this role, you will be at the forefront of delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud. Your skilful investigations will validate and substantiate concerns, ensuring that our customers remain protected from fraudulent activities.

**What you'll be doing**:

- Proactively detect and prevent fraud, minimising the impact on the genuine customer.
- Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.
- Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
- Conduct cognitive investigation interviews, assessing behaviour and fraud types, ensuring informed decisions are made.
- Use knowledge and available tools to refer, where required linked cases or any suspicions of organised or targeted fraud identified in day-to-day handling as required.
- Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate refer to senior staff members.
- Demonstrate effective use of all available MI to prioritise workload and drive own performance.

**What we are looking for**:

- Excellent customer service and communication skills.
- Attention to detail with a high level of accuracy.
- Strong stakeholder management and organisation skills.

**What we’ll give you in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Life Assurance
- Income Protection
- Additional optional Health and Dental insurance
- Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- Buy as you earn share scheme.
- Employee discounts and cashback
- Plus, many more

**Ways of Working**

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here

**Being yourself**

**Let’s see where your ideas take us.**

LI-MW1
LI-Hybrid



  • Bromley, United Kingdom Direct Line Group Full time

    Counter Fraud Policy Investigator (x5 Full Time, Permanent Positions) Bromley – Hybrid Let’s make the most of your talent. About us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be...


  • Bromley, United Kingdom Direct Line Group Full time

    **Counter Fraud Motor Claims Handler** **London/Bromley** **About us** We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...


  • Bromley, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims Handler London/Bromley About us We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Financial Crimes Investigator** **Corporate Title: AVP or VP** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and...


  • Bromley, United Kingdom Direct Line Group Full time

    **Technical Consultant - Commercial Liability Direct** **Bromley & Manchester - Hybrid (1/2 days in the office)** **Full Time, Permanent Position** **Let's make the most of your talent.** Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title:Global Financial Crimes Specialist (Governance Lead)** **Corporate Title: up to VP** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...

  • Bobbi Brown

    1 month ago


    Bromley, United Kingdom Bobbi Brown Cosmetics Part time

    Bobbi Brown - Counter Lead - Boots - 22.5 HoursJob Summary The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused; They are accountable for achieving this by; · reflecting a credible and professional Brand image to all internal and...


  • Bromley, United Kingdom Sedgwick Resource Solutions Full time

    **Title: Commercial Claims Handlers** **Salary: Competitive** **Location: Bromley - Hybrid 2 days working in the office per week** **Term: Permanent, Full-Time Permanent** **About your new company** You'll work for one of the UK's largest, and well known insurance companies. An insurer that boasts excellent reviews from its customers. With employee...

  • Claims Handler

    6 months ago


    Bromley, United Kingdom Sedgwick Resource Solutions Full time

    **Title: Claims Handlers** **Salary: Competitive** **Location: Bromley - Hybrid 1-2 days in the office per week** **Term: Permanent, Full-Time Permanent** Are you a claims handler looking to move into a different field? Someone working in financial services? Or, someone working in a customer service/sales role within the insurance industry and thinking...


  • Bromley, United Kingdom Christian Dior Full time

    Since the launch of its first fragrance, “Miss Dior” in 1947, and its first lipstick, “Rouge Dior” in 1955, Parfums Christian Dior has established itself as one of the world’s most iconic brands; devoted to Christian Dior’s vision of high quality, femininity and luxury. Today, our make-up range is noted for its creativity and innovative product...

  • Sales Assistant

    6 months ago


    Bromley, United Kingdom City Plumbing Full time

    **#GoWithYourFlow**: Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. **The role**: As a Sales Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Global Financial Crimes Specialist** **Corporate Title: up to VP** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities...


  • Bromley, United Kingdom The Acorn Group Full time

    **Job Title**:Junior Accounts Assistant **Location**:The Acorn Group Head Office - Bromley, Kent **Brand**: Acorn **Salary**: Up to £26,000.00 per annum (Depending on experience) **Hours**:Monday to Friday 8:30am to 5:30pm **A**bout The Acorn Group**: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer...


  • Bromley, United Kingdom Direct Line Group Full time

    Property Insurance Adviser (Desk-based) Remote - Home Working Full Time, Permanent Position Let’s be brilliant for our customers Join our Desk-based Claims Team and become the driving force behind class-leading customer service as a Property Insurance Adviser, managing Home, SME, and Commercial claims with digital precision that shapes the...

  • Deputy Care Manager

    1 month ago


    Bromley, United Kingdom Home Instead Full time

    Job Description Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area. Promote the highest standards of care and service with a focus on person centred care. Manage the process of client acquisition form initial contact to...


  • Bromley, United Kingdom Required IT Full time

    YOU NEED TO BE BASED IN THE UK. NO SPONSERSHIP AVAILABLE My client is seeking an experienced and proactive Cybersecurity Engineer to join our Systems Support Team. In this role, you will protect the company by employing various technologies and processes to prevent, detect, and manage security threats. With responsibilities for securing both on-premise...


  • Bromley, United Kingdom Required IT Full time

    YOU NEED TO BE BASED IN THE UK. NO SPONSERSHIP AVAILABLEMy client is seeking an experienced and proactive Cybersecurity Engineer to join our Systems Support Team. In this role, you will protect the company by employing various technologies and processes to prevent, detect, and manage security threats. With responsibilities for securing both on-premise and...


  • Bromley, United Kingdom Required IT Full time

    YOU NEED TO BE BASED IN THE UK. NO SPONSERSHIP AVAILABLEMy client is seeking an experienced and proactive Cybersecurity Engineer to join our Systems Support Team. In this role, you will protect the company by employing various technologies and processes to prevent, detect, and manage security threats. With responsibilities for securing both on-premise and...


  • Bromley, United Kingdom Required IT Full time

    YOU NEED TO BE BASED IN THE UK. NO SPONSERSHIP AVAILABLE My client is seeking an experienced and proactive Cybersecurity Engineer to join our Systems Support Team. In this role, you will protect the company by employing various technologies and processes to prevent, detect, and manage security threats. With responsibilities for securing both...


  • Bromley, United Kingdom Required IT Full time

    YOU NEED TO BE BASED IN THE UK. NO SPONSERSHIP AVAILABLEMy client is seeking an experienced and proactive Cybersecurity Engineer to join our Systems Support Team. In this role, you will protect the company by employing various technologies and processes to prevent, detect, and manage security threats. With responsibilities for securing both on-premise and...