Ward Clerk

Clapham Ward ward is a very lively and very busy General Surgical ward

Clapham ward has a ward manager and five deputy managers. Band 5 nurses and health care assistants all work closely to provide holistic care to our patients and families.

We strive for high standards and work very closely as a team in a multi disciplinary way.

The ward clerk helps provide day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues. This job role covers clerical duties meeting and greeting staff, patients and visitors, the movement of case-notes around the trust and the provision of, preparation of and maintenance of patient case-notes. As well as being responsible for maintaining the notes and ensuring all information governance and infection control standards are kept at all times and report any findings to the ward sister.

To support the administration service in recording patient information, making appointments, dealing with enquiries and liaising with clinicians. You will be required to work within the multi-disciplinary team in a ward area.

To provide and effecting day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues. This job role covers clerical duties meeting and greeting staff, patients and visitors, the movement of case-notes around the trust and the provision of, preparation of and maintenance of patient case-notes.

Managing admission and discharging patients using trust software programmes ensuring essential computer skills, additionally some manual paperwork documentation all in a timely manner.

To answer telephone queries, families, other departments, be the meet and greet to the ward. To adopt a caring compassionate approach as you will often be a first contact for people who may be very anxious when coming to the ward.

Join us at UHSussex, every day is different, you can be the change, better never stops.
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Communication

Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public and in a professional and sensitive manner.

Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where they may be barriers to understanding, as provided by the nurse in charge.

To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.

To receive and make telephone calls as needed and as directed by the ward staff.

To handle difficult situations in a calm and professional manner.

Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested.

Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.

To receive and direct patients, visitors and staff visiting the ward.

As directed by the nurse in charge, contact GP surgeries and other external agencies to obtain patient related information.

Deal with difficult and challenging patients and relatives in a calm and polite way

Deal with enquiries and issues that have been escalated in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.

Service Delivery and Improvement

To follow policies in own