Front of House Customer Advisor
2 weeks ago
Front of House/Customer Services Co ordiantor - £21,000 - Coventry City centre based - Monday - Friday working between the hours of 8am - 8pm.
Working as part of an on-site property team you will provide a first-class front of house customer service to customers.
Principle responsibilities:
- Provide a friendly and welcoming front of house service to make the customers feel like there in a home away from home
- Assist with the sales process of rooms to prospective new customers, taking deposits and dealing with the general administration of bookings
- Assisting with the check in off customers to the building, providing a smooth check in service to meet the needs to the customer
- Dealing with customer queries and complaints in a proactive and calm manner, escalating where necessary
- Coordinating the running of social events and social media platforms on site to provide an enhanced customer experience
- Responsible for rent collection and passing to credit control when necessary
- Coordinating, processing and reporting on sales, rent, security deposits
- Recording all maintenance issues and supporting the Property Manager in allocating job lists
Person specification:
- Previous experience in delivering in person customer service
- Previous front of house/receptionist experience
- Excellent communication and organisational skills
- A good level of general administration experience
- Knowledge of compliance requirements for managing a building
- Demonstrable experience using Microsoft Office
This is a fantastic company to work for that offer excellent working conditions and great company benefits
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