Phc Administrator

JOB PURPOSE The post holder will play a key role in supporting the Personal Health Commissioning (PHC) service. Working within the remit of the National Frameworks for Continuing Healthcare, the post holder will deliver an effective and competent level of clerical support and consistently deliver a client-focused service. The post holder will be required to work under their own initiative as well as working as part of the wider administration team and will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks. The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initaitive in order to fulfil the requirements of the post.

Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information. The post holder will be the initial point of contact in the office and must have competent ICT skills including word processing, database inputting and diary management skills. The post holder must have a flexible and adaptable approach to their work in order to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative tasks as required to deliver an efficient and effective service. POST SPECIFIC, TASKS AND OBJECTIVES Acting as a first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate.

The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes. Accurately inputting onto the Personal Health Commissioning IT systems, maintaining data storage and archiving of data, as required, and in accordance with standard operational policy. Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements. Ensuring that all paper files are collated and filed in a robust and effective manner and take responsibility for archiving documentation as required and in accordance with processes, including independent review administrative work as directed and when required.

Ensuring that general office supply levels are maintained and organised. Understanding role in relation to safeguarding processes and procedures of NHS Dorset and Local Authority Partners. Working with team members to ensure a quality service is delivered at all times to individuals on the PHC pathway. Understanding the importance of efficiency, effectiveness and best value in all working practices.

Carrying out other appropriate delegated duties as and when required. The post holder will be responsible for ensuring their mandatory training is up-to-date. The job description and person specification are an outline of the task, responsibilities and outcomes of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.