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Customer Success Executive

4 months ago

London, United Kingdom Car & Classic Full time

**About you**
Are you ready to drive customer success in the classic automotive industry? Do you thrive on building relationships and delivering exceptional experiences? If you have a genuine love for the automotive industry and a knack for providing outstanding service, then we want you to join our globally remote team at Car & Classic as a Customer Success Executive

Here at Car & Classic, we believe in creating lasting connections and ensuring our customers have an unparalleled experience throughout their Car & Classic journey. As a Customer Success Executive, you will be at the forefront of our mission, representing our brand and building strong relationships with our valued customers creating success and service that is championed and advocated by our customers.

Car & Classic, we are Europe’s largest classic vehicle marketplace, we have thousands of monthly user-generated listings showcasing iconic cars such as James Bond's Aston DB5, Elvis Presley's Cadillac & John Dodd’s infamous 1972 The Beast. Under new VC-backed ownership since 2018, the company is on a remarkable growth journey that you want to get on board with.

At Car & Classic, we value our culture, which is built on diversity, inclusion, and high performance. Our team, established from the ground up, has forged strong~ connections despite being fully remote.

We prioritise having fun while striving for excellence. Due to the nature of this role, you really do have to be a car enthusiast this is an exciting opportunity to combine your passion with your profession and be part of the team here at Europe’s Largest Classic Vehicle Marketplace.

**About the role**
As a Customer Success Executive at Car & Classic, you will be the driving force behind delivering exceptional experiences to our valued customers in the classic car industry.

Your passion for exceptional service delivery and your dedication to customer satisfaction will make you an integral part of our dynamic team. With your outstanding communication skills and problem-solving abilities, you will engage with customers, provide technical support, build strong relationships, and gather valuable feedback relaying this to our teams for the optimisation of our products & services.

Join us and become an ambassador for our brand, helping enthusiasts worldwide fulfil their automotive dreams while enjoying a fun and fulfilling career that will grow with us as we grow and expand across the world.

**The skills, attributes and experience you must have**:

- **Commercial Understanding**: Strong business acumen with exposure to sales processes and the ability to drive business growth and revenue generation.
- **Knowledge of Buying and Selling Vehicles**: Understanding of the classic car industry, including the buying and selling process, market trends, and customer preferences.
- **Technical Ability**: Comfort and familiarity with technology, particularly in a tech-startup environment, including working with CRM systems and other bespoke software.
- **Financial Transaction Understanding**: Familiarity with financial transactions related to buying and selling vehicles, such as invoicing, KYC (Know Your Customer) procedures, and invoicing processes.
- **Complaint Handling Best Practices**: Experience and expertise in effectively managing and resolving customer complaints and conflicts to ensure customer satisfaction and retention.
- **Conflict Resolution Experience**: Proven ability to handle conflicts and challenging situations with professionalism, empathy, and a customer-centric approach.
- **Excellent Communication**: Outstanding verbal and written communication skills, with the ability to effectively communicate with customers and internal teams at all levels.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in customer interactions, data entry, and documentation.
- **Excellent Teamwork**: Strong ability to collaborate effectively with cross-functional teams, demonstrating a cooperative and supportive approach that fosters a positive work environment and contributes to the overall team’s success.

**Skills, attributes and experience it would be nice for you to have**:

- **Multilingual**: Fluency in French and|or Italian languages, enabling effective communication with our global customers from diverse linguistic backgrounds.
- Please know that this list is indicative. We’re looking for awesome humans even if you are only a 60% match. Skills can be learnt, but awesomeness generally can’t._

**What do you get (remuneration & benefits)?**
- Competitive Salary
- Stock options
- All the equipment you need to get the job done
- Flexible working - work where and when you want in order to get the job done
- Access to free counselling, therapy and mental health support via Spill
- Professional development allowance
- Income Protection ‍‍
- Life Cover
- Smart Health
- Generous parental leave
- 33 days holiday (including bank holidays)
- Ability to make your