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Recovery Officer

4 months ago

Wokingham, United Kingdom Wokingham Borough Council Full time

**Employer**: Wokingham Borough Council

**Salary**: £29,269 - £33,024 Per Annum, Plus Benefits

**Location**: Wokingham Borough Council, Shute End/Home Working

**Contract**: Permanent

**Working Pattern**: Full Time

**Hours**: 37 hours per week.

**DBS Check**: No

**Closing Date**: 02/06/2024 at 23:00

**Reference**: 712551

**Recovery Officer (Council Tax, Business Rates, Housing Benefit Overpayments and Sundry Debts including Adult Social Care Debt)**

We are looking for an experienced person to work as a Recovery Officer within the Recovery Team to handle customer accounts and collect Council Tax, Business Rates, Housing Benefit Overpayments and Sundry Debts. The team has consistently achieved very high percentage collection rates and you will help us to maintain our exceptional performance.

The individual must be able to negotiate to maximise collection by utilising the most appropriate method of recovery. This includes attachment of earnings/benefits, charging orders, instructing enforcement agents, and other available means, working towards the teams’ targets and meeting deadlines.

The team has recently been restructured and this is an exciting time to join us on our journey.

**Key responsibilities**:

- To proactively pursue outstanding debt due to the Council including Council Tax, Business Rates, Adult Social Care Debt or Sundry Debt
- Process Council Tax and Business Rates (NNDR) debt from the issue of summons
- Attend the Magistrates’/County Court as required
- Negotiating payment plans to ensure invoices are paid on time and that Council Tax/Business Rates arrears are brought up to date as quickly possible, allowing for the customer’s circumstances
- Monitoring customer accounts to ensure payments are being received and take action to progress recovery as appropriate
- Deciding on the most effective means of collection on an individual case basis
- Good IT skills including office software such as Microsoft Word, Outlook, Power Point and Excel.
- Excellent organizational skills and ability to produce quality work to tight deadlines
- Creative approach to problem solving
- To have a good knowledge of Business Rates/Council Tax, Adult Social Care and Sundry Debt legislation, law and practice and any other related legislation.

**Benefits - We can offer you a host of excellent benefits including**:

- Generous Annual Leave allowance.
- Flexible Working Options
- Enhanced Local Government Pension Scheme.
- Employee Assistance Programme
- Sports & Leisure Discounts
- And much more

**Our Area**

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you think this role would suit you and you would like further information please contact **Gary Clarke (Recovery Manager)** on 0118 237 8767, **Becky Mortimer-Browne (Service Manager - Revenues and Recovery)** on 0118 237 8796

**Interview date**: W/C 10th June 2024

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.