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Senior Management Support Administrator
4 months ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
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JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
**Job overview**:
**Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity to join the existing team**
We are looking for a Senior Management Support Administrator on a fixed term basis for 12 months to cover maternity leave, starting June 2024. We are ideally looking for someone to work on a full-time basis, but part time hours would be considered.
Our Child Family and Young Persons Service is based at 80 St Stephen’s Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too.
Our dedicated service supports young people between the ages of 14-25 and in this post, you will be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. Our service offers a welcoming and supportive environment and when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
**If you’re a proactive, organised administrator with a can-do attitude - we would love to hear from you**
**Main duties of the job**:
You will need to be a focussed individual, have excellent organisational ability and a good work ethic that supports the Trust's values. The role will require management of other staff members so experience of supervising staff will be an advantage.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as ESR, Oracle, Trac and Health Roster would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
**Detailed job description and main responsibilities**:
Other **benefits** included within this role are:
- NHS pension
- Comprehensive in house & external training programmes
- Career progression
- Generous starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts in shops, restaurants and attractions
- Flexible working options
**Person specification**:
**Qualifications**:
**Essential criteria**:
- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working
