Helpdesk Administrator

Responsibilities:

- Reactive call logging
- PPM management and scheduling
- Updating clients on completion of works and providing documentation
- Daily planning of engineers jobs
- Quotations (after completion of training)
- Ordering parts
- Working with the management team to resolve any onsite issues - First point of contact for clients and engineers regarding scheduling queries
- Providing excellent customer service and resolving issues in a prompt and professional manner. - Organising work permits and RAMS - Performing ad-hoc duties if required

**Experience**:

- Use of "Joblogic" or similar software
- Proven experience in a helpdesk role
- Strong knowledge of helpdesk software
- Excellent problem-solving and communication skills
- Ability to manage multiple priorities and meet deadlines
- Leadership experience is a plus
- Experience in the security industry would be an advantage

If you are a highly motivated individual with a passion for providing exceptional customer service and have the skills and experience required for this position, we would love to hear from you. Please submit your resume and cover letter detailing your relevant qualifications.

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Bishop's Stortford (required)

Ability to Relocate:

- Bishop's Stortford: Relocate before starting work (required)

Work Location: In person

Reference ID: Experienced Helpdesk Administrator