Global Engagement Administrator

2 months ago

London, United Kingdom Queen Mary University of London Full time

Queen Mary University of London is looking for a **Global Engagement Administrator. **The purpose of the role is to support the GEO in the delivery of the university’s 2030 Strategy, with focus on the relevant international objectives. The Global Engagement Administrator will provide support to a range of GEO staff and will work particularly closely with the International Student Recruitment team and its offshore staff in China, India, Malaysia, Pakistan and USA.

The Administrator acts as the first point of contact for incoming visitors, responding professionally and courteously to queries, offering a high level of customer service and contributing to the Directorate’s mission to provide evidenced insight and guidance, to develop and capitalize on Queen Mary reputation and maximize the impact of our resources.

**Main duties and responsibilities**
- Provide effective, efficient and professional administrative support to the Global Engagement Office including its off-shore teams in China, India, Malaysia, Pakistan and USA.
- Act as a first point of contact for prospective students, applicants and their influencers.
- Contribute to the maintenance of the Queen Mary International webpages with the Web team.
- Develop and deliver briefings for relevant staff in support of travel and logístical arrangements for recruitment trips.
- Manage International Student Recruitment participation in exhibitions and promotional events, including arrangement of the transport of exhibition materials/freight.
- Support the International Student Recruitment team by attending recruitment fairs and exhibitions.
- Responsibility for the day-to-day management of general office budget, including ensuring financial regulations are observed. Reconciling internal budget transfers on all office related budgets and liaising with suppliers.
- Liaise with suppliers and service providers to respond to queries arising from orders placed, including negotiating refunds and discounts where appropriate.
- Annual management of commission payments to feeder institutions and overseas agents, including liaison with the Fees Office for tuition fee payment and scholarship deduction checks.
- Advertise job opportunities to International Student Ambassadors and process their timesheets.
- Assist with making travel arrangements for International Student Recruitment staff travelling on University business, make bookings as directed and providing assistance with obtaining visas.
- Assist in organising itineraries for visitors to the University and making appropriate arrangements, including arranging hospitality, booking venues and liaising with faculty and central teams.
- Fulfil general clerical duties including ordering equipment, the administration of staff mobile phone contracts and collecting and delivering post.
- Undertake other duties as required by the Head and Deputy Heads of International Student Recruitment.
- Other duties as may be required from time to time, including occasional UK travel

**Experience/Knowledge**

Previous office experience, ideally in public sector

Experience of managing computerised databases and spreadsheets

Experience of editing web pages

Experience of managing budgets

**Skills/Abilities**

Excellent keyboard skills and proficient in MS Office (Access, Excel, Word)

Adaptable and flexible attitude

Excellent written and oral communication skills

Good organisational skills and ability to prioritise work and adhere to deadlines in a busy office environment

Able to advise prospective students and their families of possible study options in a knowledgeable and professional manner

Able to prioritise a varied work load

Ability to deliver excellent customer service to external and internal stakeholders

Education / Qualification:
A level qualifications (or equivalent), or equivalent relevant experience

Educated to degree level in a relevant field or equivalent experience

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £17.22 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have excellent knowledge of the technical aspects of digital communications?
- Do you have experience of supporting the delivery of projects and knowledge of relevant project management methodologies?

Work Location: In person

Reference ID: QMUL2023
Expected start date: 21/08/2023

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