Collections Advisor

**About Billing Finance**:
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton.

We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders.

Our mission is to help get all our people, including customers and staff ‘where they need to be’ by ‘putting them at the heart of everything we do’.

**Our three key values are**:

- We are conscious of our impact on people and the planet
- We are kind and compassionate with our customers and with each other.
- We support financial well-being for our customers and the wider community

**Collections Advisor - About the role**:
The role sits within our Post-Term Collections department, specifically our Recoveries and Remarketing team and involves engaging with our customers and managing our portfolio of terminated agreements.

**Collections Advisor - Responsibilities**:

- Engaging with customers / external partners on terminated agreements and achieving good outcomes.
- Appropriately and timely outsourcing of agreements to our panel of external partners (debt collection and vehicle repossessions).
- Taking ownership for our voluntary termination process and supporting our customers through this.
- Supporting the Post-Term and Collections department with any task, as / when requested.
- Manage cases from termination to the end of its life cycle with Billing Finance
- Engaging with customers to understand their circumstances and achieve good outcomes and first call resolution.
- Instructing the placement, relationship management and oversight of our external partners (debt collection and repossession agents).
- Co-ordinate Agent Visits.
- Complete our Voluntary Termination process.
- Closely support our Remarketing division, working with our auction houses to maximise the proceeds from returned vehicles.
- Support the wider collections department, handling calls from other areas during busy periods.

**What we need from you**:

- Happy to work in a high volume / fast paced environment.
- Excellent verbal / written communication.
- Strong questioning / decision making skills.
- Active listening skills.
- Accuracy and attention to detail.
- Can work independently and closely as part of a team.
- Multitasking effectively through a variety of tasks.
- Excellent organisational skills, with the ability to prioritise.
- Ability to undertake repetitive tasks well.
- Embrace and live our company values.
- Collections experience desirable, however if successful training will be provided

**The Recruitment Process and How We Will Use Your Data**

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
- Credit Reference Agencies - to complete a soft credit check to understand your financial history
- CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be provided upon request.

To complete these checks you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here.

**If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.**

**No agencies please.