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Intervention Specialist

3 months ago

Newry, United Kingdom Netwatch Full time

**Job Title**: Intervention Specialist (Permanent, 4On-4Off Nights Pattern)

**Department**: Communications Hub

**Location**: Newry, Co. Down

We are seeking Intervention Specialists to join our team. As an Intervention Specialist, you will have an integral role in protecting our customers across the world from our Alarm Receiving Centre in the Carnbane Industrial Estate, Newry. Our Specialists operate Netwatch’s advanced proactive CCTV monitoring and protection technologies to support customer site security. Our team of Intervention Specialists are responsible for managing the safety of our customer sites by monitoring access control and CCTV systems.

**What Netwatch offer?**
- Competitive rates of pay
- In-house training
- Night shift premiums
- Voluntary private health insurance
- Career progression
- Working 4 nights on 4 nights off
- Staff & family events
- Gym membership

**The working pattern opportunity available is**:

- Full-time, night shift role with a 4on 4off working pattern: 6pm - 6am

**Successful applicants will**:

- Use a variety of bespoke systems to deliver effective remote CCTV online visual monitoring and manage barrier controls
- Handle alarm activations as per individual customer site protocols
- Act as a point of contact for Netwatch customers throughout the world who are experiencing security breaches and issues
- Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service
- Where incidents occur, create Incident Reports, which includes contacts made and actions taken.

**To be considered for this role, you must meet the following criteria**:

- A Levels or equivalent
- At least 1 years’ experience in a similar or customer service role
- A high level of IT literacy, especially MS Office and/ or bespoke Management Information Systems
- Excellent telephone and customer service skills
- Ability to adapt, learn quickly and multi task effectively under pressure in a high volume, high stakes and fast paced team environment
- Exceptional attention to detail
- A proven track record of performing consistently at a high level
- Ability to exercise good judgment in emergency conditions and act on own initiative
- A team player who is flexible in order to meet business needs.

**Company Overview**

This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services. At Netwatch Group, we are driven by a powerful vision to “Create a Fearless Environment”. In delivering this, we are dedicated to making a difference in our customers lives every single day. Netwatch proactive video monitoring protects property, creates safe workplaces and enables business continuity. Through the integration of industry-leading detection and monitoring technologies, Netwatch delivers on the mission for thousands of sites worldwide.

We value our culture of teamwork, accountability and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognise that our people are our strongest asset and play a crucial role in our competitive advantage.

Netwatch wants you to succeed by supporting you continuously; developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact.

Excelling at Netwatch means you’ll be sharing our passion for protecting lives and living by our core values, The Netwatch Way. It is our Vision to lead the world, in safeguarding what our customers value most, through our culture of care, innovation and passion for people. To achieve this we are committed to the recruitment and retention of the very best talent. People who join Netwatch are part of an energetic, ambitious team and develop a career in a fast-paced working environment.

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 12 hour shift
- Night shift