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Client Support Officer

4 months ago

Manchester, United Kingdom Greater Manchester Combined Authority Full time

**Job**: C**lient Support Officer - Estates & Facilities Directorate**

**Salary**:£27,803 - £31,364

**Hours**:36.25 hours

**Contract**:Permanent

**Location: G**MFRS Headquarters, Manchester M27 8US (with flexible and hybrid working to promote and support a good work/life balance)

**Advert closing date: 05/12/2023**

**Your role**:
The role is part of the team to deliver an effective estate across the Authorities owned and leased property portfolio. The role is responsible for the day-to-day operation of the Estates Asset Management system including order & invoice processing and other appropriate administrate tasks to ensure the smooth running of the Estates and Facilities Department:

- To work as part of a team of Client Support Officers on a busy helpdesk, providing a quality response service to GMFRS employees, members of the general public, and other external organisation and provide a ‘one stop shop’ Helpdesk Service for Estates and Facilities customers
- To actively support the FM & Compliance Officer, Head of Estates & Facilities and other members of the Estates & Facilities to engender a high performing and supportive environment within which all members can develop their personal effectiveness; work within the team supporting and covering others to meet KPI targets and the wider needs of the service

**About you**:

- Experience of working within a busy FM customer service/ office environment
- Experience of using MS Office Software packages and other financial software, BWO, Ingresso etc.
- Evidence of being a team player and able to demonstrate a high level of communication skills both verbally and written
- Ability to work under own initiative
- Be able to use software to input and analyse data and produce ad hoc reports
- Ability to work well under pressure and manage multiple tasks simultaneously

This will be a varied role with opportunities to develop your skills, experience and knowledge base within a high performing team.**

**About us**:
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.

**Our offer**:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx

**Mandatory Information**:
**Privacy Notice**

**Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

**Hybrid working**

This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

**Job Types**: Full-time, Permanent

**Salary**: £27,803.00-£31,364.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person