![THG](https://media.trabajo.org/img/noimg.jpg)
Tech Ops Shift Lead
3 months ago
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.
We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.
We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
**Tech at THG**
Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.
**What will I be doing?**
As an Tech Ops Shift Lead within the Global Operations Centre you will...
- Be part of a rota with other shift lead cover early and late shifts.
- Act as a point of contact for technical escalations.
- Monitor the performance and uptime of THG's websites and Ingenuity websites
- Manage incidents and ensure they are communicated with staff and clients adequately.
- Manage the team's rota and holidays.
- Set daily roles and responsibilities for the team's engineers.
- Ensure the teams ticket queue is managed and at acceptable levels.
- Follow up on Post Incident Reports and seek approvals.
**What skills and experience would I need?**
- Attention to detail
- Experience managing people.
- Can-do attitude
- Knowledge of MS Office Suite
- Basic SQL skills desirable
- Basic knowledge of Nagios, Grafana, App Dynamics
- Excellent communication skills
- ITIL qualifications or experience.
**What's in it for me?**
- Competitive salary
- Build solutions using the latest technology
- Work alongside genuine industry experts
- Continuous development through THG Academy, our in-house L&D team
- Staff discounts on THG brands and Hale Country Club
- On-site doctor, physio and barber
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